Helpdesk Support

JobsRUs.com is seeking to hire Help Desk Support for our client!

Benefits Available!

Weekly Pay!

Pay Rate - $33 / hr

Job Description

While working in a team environment to trouble, configure, and deliver software solutions to the Defense Commissary Agency’s customers and employees. In this role, you will be working with a variety of cutting-edge technologies such as payment solutions, e-commerce, loyalty solutions, point of sale, reporting and payment technologies Grocers require to run their business. This role will report to the Helpdesk Manager.

POSITION SUMMARY & KEY AREA OF RESPONSIBILITY :

This position is responsible for supporting clients and configuring software solutions to meet customer needs and drive business value. This role requires a combination of dedication and skill that enables a candidate to instill confidence in our expertise in implementing POS solutions

Specific Responsibilities include :

• Planning, installing, configuring, maintaining, and supporting all applications and hardware
• Ability to communicate with all levels of co-workers and management a must to perform this job successfully
• Responsible for troubleshooting hardware and software issues on a timely basis to adhere to the contractual SLAs
• Monitor and analyze Helpdesk entries to ensure client needs are properly met
• Perform daily monitoring of all applications and data links
• Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware
• Provide on-going education and training to users
• Propose changes or solutions to products and services for optimal business results
• Investigate customer relationship problems, and analyzes business processes
• proposes business solutions and services needed to satisfy customer requirements
• Answer incoming phone calls and monitor helpdesk phone queues for customer support and troubleshooting.

BASIC QUALIFICATIONS :

PREFERRED QUALIFICATIONS :

Salary : $33