What are the responsibilities and job description for the Customer Support Representative : 364837 position at JobsRUs?
Job Description
Job Description
JobsRUs.com. is seeking to hire a Customer Support Representative for our client in Toledo OH!
Benefits Available!
Weekly Pay!
17.50 per hour
1st shift
Monday through Friday
800AM
500PM
DESCRIPTION
The Customer Associate is the first point of contact to address our customer needs and creates solutions in the best interest of our customers and Client.
This position engages and collaborates with external customers and internal partners to make Client the supplier of choice.
The Customer Associate is a team player, adaptable to change, and is an active learner who seeks out and learns market trends and behaviors.
This role is part of Customer Operations within the Supply Chain Team.
Job Responsibilities :
Service our customers
Deliver consistent service to our customers
Maximize every opportunity to “sell” to the customer
Take proactive actions to meet customer needs and concerns creating win or win solutions
Enter orders accurately
Develop close relationships with our customers and understand what it takes to ensure their success
Develop customer trust by consistently following through on actions and operating with integrity
Leverage relationships to obtain outside-in market insights
Leverage product training opportunities
Operate in a Waste Free Environment
Effectively use Lean Sigma methodology and tools standard work to support a waste free environment
Identify and take action to eliminate non-value-added activities within day-to-day operations
Identify opportunities for, develop, maintain and execute Standard Work
Understand and promote the use of customer tools and technology
Live the Safety stand, adhere to the safety responsibilities
Implement a personal safety action plan and review with leader
Adhere to the Client safety policies at all times
Experience
SAP experiences desired
Previous experience in an ever-changing, fast-paced customer service environment
Previous experience creating solutions in the best interest of the company and the customer
Knowledge, Skills and Abilities
Fluency in Microsoft Applications Word, Excel, Outlook
Knowledge of building materials industry preferred
Supply Chain knowledge
Strong oral and written communication and listening skills
Supportive and adaptive to a change management initiative
Minimum Qualifications
High school degree, associate or bachelors degree preferred #ZR
