Account Specialist

At Jockey, caring is our responsibility. It’s the fabric of who we are and drives everything we do. It drives us to listen, innovate, and improve. To design thoughtfully. To craft skillfully. To give back wholeheartedly. Founded in 1876, Jockey is a family-owned company recognized the world over for delivering feel-good comfort.  Our premium apparel is sold in more than 140 countries and our commitment to quality, innovation and customer service is legendary.

We’re looking for enthusiastic talent to join our global operations team as a full-time Account Specialist at our global headquarters in Kenosha, WI an easy commute from Milwaukee, WI and Chicago, IL areas.  You’ll have the opportunity to self-manage projects, perform a variety of tasks, enjoy a consistent work schedule, and interact with multiple department/account members across the country!  This role includes managing, invoicing, and maintaining customer orders for assigned accounts- with strong collaboration and problem solving with our internal sales, finance, forecasting, and distribution center teams, as well as customer contacts.

SCOPE & RESPONSIBILITIES

• Provide support to our accounts from sales order processing through cash conversion.
• Manage assigned accounts by processing and verifying customer EDI orders and providing superior customer service.
• Prompt reconciliation of cash application, deductions, delinquent payments, and chargeback research and negotiation.
• Accept, monitor and maintain customer orders collaborating with internal and external customers.
• Work closely with the Distribution Center to ensure accurate and timely order delivery.
• Communicate with account personnel, account executives, internal/external transportation, distribution, and finance department pertaining to sales, receivables, and authorized/unauthorized deductions.
• Provide customers with accurate shipping and order status information.
• Communicate product shortages and forecasts with Sales/Account Buyers.
• Process customer payments in compliance with financial policies and procedures.
• Ensuring accuracy and efficiency of operations, processing and monitoring customer payments, and securing revenue by verifying and posting receipts.
• Research, resolve, negotiate authorized/unauthorized customer deductions.
• Facilitate payment of invoices due by examining payment plans. Determine if collection efforts are required by Finance on delinquent accounts.
• Generate financial statements and reports detailing accounts receivable status.
• Review with Account Services Manager decisions regarding write-offs, markdown summaries, promotion rebate deductions, and other customer claims.
• Review and communicate compliance guide changes with appropriate departments.
• Flexible and confident while multitasking.
• Prepare audit research for external/internal auditors.
• Supply spreadsheets as requested to Sales or Finance team members.

Minimum Qualifications

• High school degree or equivalent required.
• Minimum of two years of Customer Service and Accounts Receivable experience required.
• Proficiency with Microsoft products, including MS-Word, Excel, Outlook.
• Effective verbal and written communication skills required
• Knowledge in AS400, WMS, Query writers, SPS, Microsoft D365 preferred.
• High degree of accuracy and attention to detail.
• Adaptable Internet skills.
• Ability to work independently and with cross-functional teams.

In return for your expertise, JOCKEY offers a competitive and comprehensive flexible benefits package which includes Medical/Dental/Life/Vision, 401(k), educational support, paid Volunteerism program, fitness club discounts, onsite health & wellness programs, generous employee discounts, a business casual work environment, a challenging work environment and exciting career growth opportunities!