What are the responsibilities and job description for the Customer Service Manager - State Farm Agent Team Member position at Joe Gehlen - State Farm Agent?

Job Description

Benefits :

Flexible Hybrid Work Available
License and Continuing Education paid for
Health Insurance Stipend
Opportunity for advancement
Paid time off
Training & development

ROLE DESCRIPTION :

As a Customer Service Manager with Joe Gehlen State Farm Agency, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES :

Manage customer inquiries and resolve issues.

Maintain accurate client records and update information as needed.

Assist with customer retention strategies.

Establish customer relationships and follow-up with current customers

Develop and implement customer service policies and procedures.

Coordinate with other departments to ensure customer satisfaction

QUALIFICATIONS :

Strong Communication and interpersonal skills.

Experience in customer service preferred.

Proactive in problem solving.

Self-motivated and people oriented.

Property and Casualty License (Must be able to obtain)

Post High School Education preferred, but not required

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Customer Service Manager - State Farm Agent Team Member

What are the responsibilities and job description for the Customer Service Manager - State Farm Agent Team Member position at Joe Gehlen - State Farm Agent?

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