What are the responsibilities and job description for the Assistant Service Manager/Service Writer position at Joe Pecheles Automotive?
Pecheles Automotive is seeking an experienced, customer-focused Service Writer to join our busy, growing Team!
The ideal candidate will be friendly, committed to building customer-relationships, have at least 1 year experience in an automotive dealership setting, and excel at multi-tasking.
The Assistant Service Manager will be committed to providing all service customers with a remarkable experience. You will provide customers with the information to confidently make the best decisions for themselves and their vehicle's maintenance and repair. You will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Team are true professionals who enjoy helping others.
In 1965, the Pecheles family opened Pecheles Automotive’s doors with a passion for quality cars and quality customer service. Knowing that every car shopper’s journey is unique, the first-generation Pecheles team set out to build a dealership that provided the most professional service and staff in East North Carolina. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Pecheles Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
Medical and Dental Insurance
NO WEEKENDS
401K Plan
Paid time off and vacation
Growth opportunities
Family owned and operated
Long term job security
Discounts on products and services
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Qualifications
1 Year Automotive Dealership experience
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Automotive Service Excellence (ASE) Certifications
Manufacturer Training
Valid Driver's License
Willing to submit to a pre-employment background check & drug screen
The ideal candidate will be friendly, committed to building customer-relationships, have at least 1 year experience in an automotive dealership setting, and excel at multi-tasking.
The Assistant Service Manager will be committed to providing all service customers with a remarkable experience. You will provide customers with the information to confidently make the best decisions for themselves and their vehicle's maintenance and repair. You will be well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Team are true professionals who enjoy helping others.
In 1965, the Pecheles family opened Pecheles Automotive’s doors with a passion for quality cars and quality customer service. Knowing that every car shopper’s journey is unique, the first-generation Pecheles team set out to build a dealership that provided the most professional service and staff in East North Carolina. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Pecheles Automotive is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.
What We Offer
Medical and Dental Insurance
NO WEEKENDS
401K Plan
Paid time off and vacation
Growth opportunities
Family owned and operated
Long term job security
Discounts on products and services
Responsibilities
Oversee flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled
Ensure the daily inventory of technicians' time is consistently sold to service customers.
Distribute work between technicians efficiently
Qualifications
1 Year Automotive Dealership experience
Organized and friendly personality
Demonstrated ability to manage others
Time management skills
Fantastic communication skills with your customers
Professional, well-groomed personal appearance.
Clean driving record
Automotive Service Excellence (ASE) Certifications
Manufacturer Training
Valid Driver's License
Willing to submit to a pre-employment background check & drug screen
