Store Manager in Training

CrossAmerica Partners is a leading wholesale distributor of motor fuels, operator of convenience stores, and owner and lessor of real estate used in the retail distribution of motor fuels. With a geographic footprint across 34 states, we strive to be an industry leader, providing fuel and convenience products essential to keep people moving across America!

Position Description:

The Store Manager in Training (MIT) will receive comprehensive training to develop the skills and knowledge necessary to manage and oversee store operations in a convenience store environment. This position offers an excellent opportunity for growth and career advancement within the retail industry. The Store MIT will work closely with the Store Manager to gain hands-on experience in managing store operations, staff, inventory, and customer service, with the goal of eventually becoming a Store Manager.

Responsibilities:

Training & Development:

• Participate in a structured training program that focuses on leadership, customer service, inventory management, and operational procedures.
• Assist in supervising and guiding staff, providing directions on store operations, preparation, cleanliness, and operational efficiency.
• Learn to manage day-to-day store operations, including store workflows, staff scheduling, product ordering, and product quality control.

Store Operations:

• Ensure compliance with all local and state health codes and food safety regulations. Train staff on proper sanitation, and safety procedures.
• Assist in managing inventory levels, including placing product orders, receiving deliveries, and performing stock rotation. Learn to conduct regular inventory counts and report any discrepancies to management.
• Participate in customer service training and assist in creating a welcoming environment for customers.
• Supervision & Training:
• Learn to schedule and supervise staff, ensuring adequate staffing levels during peak and off-peak hours. Assist in managing labor costs while maintaining service standards.
• Help train new employees in proper safety procedures, and store protocols.
• Assist in addressing employee issues, conflicts, or customer complaints in a professional and effective manner.

Administrative Responsibilities:

• Learn to manage daily reports on sales, inventory usage, and waste. Assist in tracking and maintaining records for safety compliance.
• Assist in monitoring costs, waste management, and order volumes to maintain profitability while ensuring customer satisfaction.
• Learn the basics of creating employee schedules and tracking time worked. Assist in ensuring that all employees follow company policies and labor laws.

Health & Safety Compliance:

• Participate in ongoing safety training and emergency procedures, including safe operation of equipment and handling of hazardous materials (e.g., cleaning supplies, oils, etc.).

Continuous Improvement:

• Identify areas for operational improvement and work with senior management to implement solutions.
• Collect and analyze customer feedback to improve service, quality, and overall operations.
• Assist in finding ways to increase operational efficiency, reduce waste, and maximize profitability within the store.

Qualifications:

• High school diploma or equivalent required; post-secondary education in business a plus.
• Prior experience in retail operations, or customer service, is preferred. Previous supervisory or leadership experience is required.
• Interest in pursuing a career in retail management with a willingness to grow and develop skills in a fast-paced environment.

Skills & Abilities:

• Ability to lead, motivate, and manage a diverse team. Strong interpersonal skills to effectively communicate with staff, customers, and management.
• Ability to identify challenges in store operations and offer solutions that ensure smooth operation.
• Strong attention to detail and ability to handle multiple tasks.
• A customer-first mindset with the ability to anticipate needs, address concerns, and ensure satisfaction.
• Basic understanding of safety and sanitation procedures, including knowledge of local health codes and regulations.
• Strong time management and multitasking skills, with the ability to prioritize tasks efficiently.
• Basic knowledge of point-of-sale (POS) systems, inventory software, and scheduling tools. Familiarity with basic office software (e.g., Excel, Word) is a plus

Reports To:

• Store Manager

Physical Requirements and Work Environment:

• Be able to stand extended periods (up to 8 hours) during shifts.
• Capable of lifting boxes and products, maximum 50 lbs., frequently 10-25 lbs., and carrying items across the store.
• Ability to bend, squat, and reach for products on shelves, both high and low. Ability to climb a ladder as needed.
• Must be able to walk throughout the store and between departments regularly.
• Ability to handle cash, operate registers, and bag items efficiently.
• Must be comfortable with repetitive tasks such as scanning items, restocking, and organizing products.
• Able to work in cold environments, including freezers and refrigerators, when restocking products.
• The role requires mental focus and stamina to perform physical tasks consistently and efficiently throughout the shift.
• Exposure to varying kitchen temperatures (hot cooking surfaces and cold storage areas).
• Seasonal snow removal, as needed.
• Ability to handle emergency situations.
• Ability to work alone.

The physical requirements and work environment described here are representative of those that must be met or encountered by an employee to successfully perform the essential functions of this job.

Benefits

We offer a competitive benefit package for full-time team members that includes health insurance, vacation, holiday pay, 401K with employer match and more. Our part-time team members are eligible for 401k with employer match and paid holidays and may also be eligible for health insurance.

Equal Employment Opportunity

CrossAmerica Partners (or its subsidiaries and related entities) contract with employment service organizations to provide staffing for its retail operations. The employment service organizations are equal opportunity employers. For this position, the equal opportunity employer is Wildcat LLC. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.

Accommodations

The employment service organizations with which CrossAmerica Partners contacts, including Wildcat LLC, make all employment decisions in accordance with applicable laws and provide reasonable accommodations to qualifying individuals on the basis of any protected characteristic consistent with applicable law. Wildcat LLC is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Wildcat LLC also provides reasonable accommodation to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact mweber@caplp.com.