Store Manager

Store Manager

CrossAmerica Partners is an operator of convenience stores and a retail distributor of motor fuels. With a geographic footprint across 34 states, we strive to be an industry leader, providing fuel and convenience products essential to keep people moving across America!

At the core of our mission, we are a responsible, people-focused organization, committed to the well-being of our employees, customers, and the environment.

Position Overview:

The Store Manager will be responsible for overseeing the daily operations of the store, driving sales, managing staff, and ensuring that the store provides an excellent customer experience. The ideal candidate will have strong leadership skills, a passion for retail management, and a commitment to achieving store goals and objectives in a fast-paced environment.

Key Responsibilities:

• Oversee all daily store operations, ensuring efficient and effective execution of policies and procedures.
• Ensure the store is well-stocked, organized, clean, and fully operational at all times.
• Monitor store performance and address any operational issues that may arise.
• Ensure that the store meets all local health, safety, and regulatory standards.
• Drive store sales and customer satisfaction by implementing promotional campaigns and product displays.
• Analyze sales trends and performance reports to identify opportunities for growth.
• Work toward achieving and exceeding store sales and profit targets.
• Monitor expenses and manage the stores budget to ensure profitability.
• Lead by example to create a customer-first culture within the store.
• Handle customer complaints, resolve issues, and ensure a positive shopping experience.
• Implement strategies to enhance customer loyalty and retention.
• Regularly assess and improve customer service standards.
• Recruit, hire, and train new store associates.
• Manage, coach, and develop a team of employees, ensuring they have the skills and motivation to succeed. This includes being on call to stores during business hours and on nights and weekends.
• Create employee schedules and manage payroll within budget guidelines.
• Provide regular performance feedback, conduct evaluations, and address performance issues as needed.
• Foster a positive and productive work environment to maximize team performance and reduce turnover.
• Manage inventory levels to ensure product availability and minimize shrinkage.
• Oversee ordering, receiving, and restocking of merchandise.
• Conduct regular inventory audits and stock counts.
• Ensure proper product rotation and shelf organization for maximum visibility and sales.
• Handle cash management, including daily cash reports and register reconciliation.
• Oversee the preparation of financial reports and ensure accuracy.
• Approve or oversee purchase orders and maintain control of store expenses.
• Analyze financial data to identify areas for cost-saving opportunities and improved profitability.
• Implement and manage in-store promotions and marketing activities to increase foot traffic and sales.
• Build and maintain relationships with customers and the local community.
• Monitor and respond to online reviews and customer feedback.
• Ensure the store operates in compliance with company policies, procedures, and local regulations.
• Regularly perform store audits to ensure adherence to safety, health, and cleanliness standards.
• Implement security measures to prevent theft and ensure the safety of employees and customers.

Qualifications & Skills:

• Minimum of 3 years of experience in retail or convenience store management, with at least 1 year in a managerial role.
• Proven leadership skills with the ability to motivate and manage a diverse team of employees.
• Excellent communication and interpersonal skills, with a strong focus on customer satisfaction and service.
• Ability to address and resolve operational and customer issues quickly and efficiently.
• Strong organizational and time-management skills with the ability to prioritize tasks in a fast-paced environment.
• Experience managing store budgets, achieving sales targets, and analyzing financial reports.
• Proficient in using point-of-sale systems, inventory management software, and Microsoft Office (Excel, Word).
• High school diploma or equivalent required; associate or bachelor's degree in business, retail management, or a related field is preferred.

Physical Requirements and Work Environment:

• Must be able to stand for extended periods (up to 8 hours) during shifts.
• Capable of lifting boxes and products, maximum 50 lbs, frequently 10-25 lbs, and carrying items across the store.
• Ability to bend, squat, and reach for products on shelves, both high and low. Ability to climb a ladder as needed.
• Must be able to walk throughout the store and between departments regularly.
• Ability to handle cash, operate registers, and bag items efficiently.
• Must be comfortable with repetitive tasks such as scanning items, restocking, and organizing products.
• Able to work in cold environments, including freezers and refrigerators, when restocking products.
• The role requires mental focus and stamina to perform physical tasks consistently and efficiently throughout the shift
• Seasonal snow removal, as needed.
• Ability to work a schedule that allows for continuous availability. Including outside of standard business hours, to effectively respond to urgent situations and maintain round-the-clock coverage.
• Ability to handle emergency situations.
• Ability to work alone.

The physical requirements and work environment described here are representative of those that must be met or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

Benefits

We offer a competitive benefit package including health insurance, company paid disability, paid vacation/sick/holiday pay, 401K with employer match and more. This position is bonus eligible.