What are the responsibilities and job description for the Service Department Administrator (Customer Service Representative) position at Joe Warren & Sons Co., Inc.?
Service Department Administrator (Customer Service)
About Joe Warren & Sons Co., Inc. (JWS)
Joe Warren & Sons Company Inc., (JWS) is a leading provider of commercial refrigeration and food equipment services and sales throughout New England. Established in 1991, JWS is a family-owned and operated company headquartered in Norwood, MA, with branch offices in Brentwood, NH and Moosup, CT. Our strong track record of above-market growth is driven by unwavering customer loyalty, a dedicated team and a strong reputation for quality service.
Position Overview
We are seeking a detail-oriented Service Department Administrator to provide crucial administrative support to our Service Department. This role is central to maintaining our high standards of customer service and operational efficiency.
Key Responsibilities
- Service Operations Management
- Process and manage inbound communications (phone, email, fax) with efficient routing to appropriate teams/managers
- Maintain accurate and timely job status updates for internal teams and customers
- Execute proposal approval processes and ensure proper follow-through
- Handle fire permit applications with careful oversight
- Coordinate Technician badging procedures
- Manage third-party website portals and maintain accurate client data entry
- Customer Experience
- Provide prompt, accurate, professional responses to customer inquiries
- Advise Service Managers of customer concerns proactively
- Support positive client relationships through attentive communication
- Team Support
- Contribute to a positive work environment and company culture
- Collaborate effectively with service technicians and management
- Support departmental initiatives and special projects as needed
- Maintain organized documentation and administrative systems
- Previous customer service experience, preferably in a service-related industry
- Exceptional written and verbal communication skills
- Demonstrated ability to manage multiple priorities effectively
- Strong attention to detail and accuracy in documentation
- Proficiency with business software and communication tools
- Problem-solving skills and ability to work independently
- Team-oriented mindset with a positive, collaborative attitude
- Experience in commercial refrigeration or related technical service industry
- Knowledge of service management software systems
- Background in administrative support roles
- Experience with customer satisfaction monitoring and reporting
- Full-time, on-site position
- Hours: 8:00 AM - 4:30 PM
- Location: Norwood, MA
- Competitive salary
- Comprehensive health coverage
- Competitive 401(k) with company match
- Life insurance
- Performance bonus opportunities
- Regular performance reviews
- Professional development opportunities
- Tuition reimbursement
- Internal promotion opportunities
Why Choose JWS?
Join our community and revel in our comprehensive health coverage, competitive 401k matching, secure future planning with life insurance, a competitive pay structure, regular performance reviews, performance bonuses, and much more.
Empower your career with abundant training opportunities, professional development, tuition reimbursement, and our promote from within' culture.
Job Type: Full-time, on-site
Shift: 7:00AM-4:30PM (This supports our clients)
Salary: $50,000-65,000 per year
We are currently unable to sponsor work visas for this position. Applicants must be authorized to work in U.S. without sponsorship.
As an Equal Opportunity Employer, we provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service, or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state, or local laws.
Salary : $50,000 - $65,000
