What are the responsibilities and job description for the Service Writer position at JOES AUTO SERVICE LLC?
Job Overview
We are seeking a dedicated and knowledgeable Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers, ensuring that their automotive service needs are met efficiently and effectively. This role requires excellent communication skills, a strong understanding of automotive services, and the ability to upsell additional services when appropriate.
Responsibilities
- Greet customers and assess their vehicle service needs.
- Document customer concerns and service requests accurately.
- Provide detailed explanations of services required, including brake repair, tire service, shocks and struts maintenance, and general vehicle maintenance.
- Prepare work orders and communicate with technicians regarding service requirements.
- Manage cash handling transactions for services rendered.
- Upsell additional services based on customer needs and vehicle condition.
- Maintain a clean and organized service area to enhance customer experience.
- Follow up with customers post-service to ensure satisfaction and address any further questions.
Skills
- Proficient in automotive service knowledge, including brake repair, alignment, tire service, shocks and struts.
- Strong cash handling skills with attention to detail.
- Excellent communication skills to effectively convey technical information to customers.
- Experience in service writing or a similar role is highly desirable.
- Ability to upsell services based on customer needs while maintaining a customer-focused approach.
- Strong organizational skills to manage multiple tasks efficiently.
- A passion for vehicles and commitment to providing exceptional customer service.
Join our team as a Service Writer where your expertise will contribute to delivering outstanding automotive care and enhancing customer satisfaction.
Job Type: Full-time
Pay: $30,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Life insurance
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- No weekends
Education:
- High school or equivalent (Required)
Experience:
- Automotive repair: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Relocate:
- Dickinson, ND 58601: Relocate before starting work (Required)
Work Location: In person
Salary : $30,000 - $80,000