Front of House Training Manager

We are thrilled to bring JOEY Restaurants to San Jose, California! With our expansion comes the opportunity to invite new talent to join our team. We are looking for high-performing, passionate individuals to join a remarkable team of culinary leaders and restaurateurs as we continue the JOEY legacy in our first location in San Jose. **Opening Spring 2025! ** 

As a Front of House (FOH) Training Manager, you will be responsible for attracting, retaining, and developing a high performing team, while driving their professional growth. This role provides support and guidance to store operations management, and ensures all partners are performing and operating in accordance with JOEY standards and procedures. 

Annual Salary Range  

$68640 - $80000 per year

Actual salary offer within the listed range may vary based on work experience and other objective factors. The pay range for this position is subject to change and may be modified in the future, in compliance with applicable laws. 

Duties  

• Supervise training and development of all FOH JOEY partners. 
• Lead and facilitate all JOEY training initiatives, new hire and ongoing education. 
• Provide direction and feedback on partner scheduling, section sizes, and overall performance and differentiation of the FOH staff.  
• Conduct coaching conversations and actively address all feedback provided through partner engagement surveys.  
• Own the de-briefing and supplemental training of all partners who receive guest feedback regarding their performance and/or service.  
• Track and report on weekly partner attrition.   
• Support new hire training initiatives during JOEY Restaurant Group new store openings in other regions.  
• Foster a cohesive and collaborative team environment through exemplary leadership.  
• Own the training for launch of Corporate Roll Outs, such as new menu items and changes to existing menu items.  
• Provide guests with friendly and attentive service throughout their dining experience.  
• Exude professionalism and Genuine Warmth and Care towards fellow partners, guests, vendors, business associates, etc.  
• Lead service shifts, which includes sales forecasting, cost of goods, and labor planning.  
• Partner with store operations management, as needed, on any disciplinary or documented conversations related to partner and/or guest complaints.  
• Accountable to key budgets including but not limited to training labor, guest reward, guest recovery, and labor.  
• Develop and maintain our JOEY mentor program and team service initiatives.  
• Responsible for attracting, recruiting, and retaining top talent to the organization.   
• Maintain expert knowledge of all JOEY HR practices and procedures and risk management.  
• Follow all food and alcohol service and handling safety precautions and procedures.  
• Other duties as assigned. 

Basic Qualifications 

• Bachelor's degree in human resources, education, or related field, or equivalent related experience. 
• Minimum of three (3) years of experience in a training role, preferably in the hospitality or restaurant industry. 
• Must have or be able to obtain valid local and/or state Food Handler and California Responsible Beverage Service certifications.  
• Possess a passion for hospitality and a proven track record of creating world-class hospitality experiences. 
• Thrive in a dynamic, fast-paced work environment. 
• Be able to walk and stand for prolonged periods of time; frequent bending, reaching, and stretching; repetitive manual tasks; and lift and carry up to 50 lbs.    

Required Knowledge, Skills, and Abilities 

• Successful employees at JOEY are genuine, warm, and caring. 
• They value honesty and conduct themselves with integrity. 
• They are comfortable providing and receiving feedback to achieve personal growth and performance excellence. 
• They are natural problem solvers with an insatiable desire to positively impact individual and team execution. 
• They are passionate about quality and professionalism. 
• They possess exceptional relationship building and communication skills. 
• They encourage healthy and supportive competition within their team. 
• They exude confidence, humility, and respect. 
• They take pride in presenting a professional appearance and demeanor.  

Benefits 

• Career development, education, and growth opportunities. 
• Medical, dental, vision, and life insurance, medical reimbursement plan, and Employee Assistance Program (EAP) for benefit-eligible partners. 
• Discounted employee shift meals. 
• 10% discount for self and guests on all food and beverages when visiting any JOEY location. 
• Discounted clothing retailer partnerships. 
• Referral bonus program. 
• Sales competitions and rewards. 
• Paid vacation. 
• Paid sick leave. 

Join our team! 

If you're looking for a place to meet your potential, we'd like to meet you. Roll up your sleeves... YOUR journey starts here. 

About JOEY Restaurants 

The JOEY Restaurant Group exists to deliver the ultimate dining experience. Our handcrafted, locally, and globally inspired menu offerings are created by award-winning chefs and presented by world-class hospitality leaders in modern, warm, and lively environments. JOEY Restaurants has been family-owned and operated since 1992 and has grown into an iconic multi-concept brand throughout North America, with continued growth and expansion planned into 2030. When you join the JOEY team, you can expect a warm, inclusive, and creative environment, where we are committed to training, educating, and empowering our people.   

JOEY Restaurants is an Equal Employment Opportunity Employer.  

We are committed to offering reasonable accommodations to qualified job applicants. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state, and local ordinances. 

This job posting highlights essential responsibilities and requirements of the job and is for illustrative purposes only. There may be additional duties, responsibilities, and qualifications for this job. 

JOEY Restaurant Group has an internal recruitment department and will not accept unsolicited resumes from employment agencies. Unsolicited resumes sent to JOEY, its employees, and databases, will be considered the property of JOEY Restaurant Group. External recruitment agencies must establish a fully executed service agreement with JOEY’s Human Resources department to submit resumes. JOEY will not pay fees to employment agencies who do not have an agreement in place. For contract inquiries please submit your request to usrecruiting@joeyrestaurants.com. 

JOEY Restaurants exists to deliver the ultimate dining experience; it starts and ends with our people. We currently operate  40  locations throughout Canada and the United States and travel the globe to discover bold and addictive flavours, then turn them into signature recipes. Our people are our biggest investment and greatest return. We seek the best and the brightest, drive development, and reward top performers. JOEY is all opportunity, and our people is the way we succeed. They are masters of their craft, committed to creating a memorable and unique experience for each guest. We live by a simple credo: “Genuine Warmth and Care is always on the table.”
The JOEY Restaurant Group is an equal employment opportunity employer of all qualified individuals, including minorities, women, veterans, and individuals with disabilities.

Salary : $68,640 - $80,000