What are the responsibilities and job description for the Field Service Technician position at Joffrey's Coffee & Tea Company?
ABOUT THE COMPANY
Joffrey’s Coffee and Tea Company is rapidly expanding our business and searching for a full-time experienced Field Service Technician to sustain our growth. Join us and be part of the exploding industry of consumer and B2B products for the world’s favorite beverages…coffee & tea. In business since 1984, Joffrey’s has been the leading specialty coffee roaster in Tampa Bay and a top-tier provider in our segment nationwide. Our thriving online consumer business is off the charts as we release new roasts, origins and flavors, new packaging formats and brewing techniques for fans to enjoy at home. We are looking to add an integral member to our Joffrey’s family who enjoys the small company feel in a big segment; where every day work comes from the heart and soul. Be part of the bean team. Plus, we have free AMAZING coffee brewed here daily.
About the Role:
- Responsible for the completion of all work in the assigned territory according to customer and company requirements.
- Ensure strong customer loyalty through professional and reliable service.
- Manage inspections, service and maintenance of equipment in order to maintain equipment operation and extend equipment life.
- Responsible for scheduling and managing preventive maintenance tasks as established by the manufacturers. Solely responsible for schedule while practicing independent judgment with clients and manufacturers.
- Communicate clear and accurate information documenting the service provided and the results.
- Partner with Service Managers to ensure that workloads are in line with deliverables communicated to clients.
- Responsible for reporting time worked and provides daily work information to the corporate office in a manner and form as per current company practices and for billing purposes.
- Communicate in a clear and timely manner with Dispatchers and Service Managers to assure the highest levels of customer service.
- Responsible for all aspects of inventory management including onsite evaluations and preventive maintenance in surrounding areas around Tampa, FL and surrounding metro areas.
- At times, may be required to handle emergency and service-related calls after hours.
About You:
- Quick learner
- Self-Starter
- Have basic plumbing skills
- Basic computer skills familiar with Microsoft Outlook, Microsoft Word and Microsoft Excel programs.
- Have basic electrical skills.
- Minimum 5-7 years of service experience in a similar or related field.
- Ability to work on commercial espresso, coffee brewing, coffee grinding and water systems.
- Must like coffee! Tasting is the final process in all repairs.
- Must be eligible to work in the U.S. Valid driver’s license (of the required class for the jurisdiction) with a clean driving record.
- Must be able to lift 75 lbs. without assistance.
- Good penmanship.
- Good organizational skills.
- Able to communicate clearly verbally and in writing.
- Wear only approved uniforms at ALL TIMES while on the job. (this is a requirement – not an essential function of the position)
- Adhere to all safety rules – be safe on and off the job site. Be cautious and careful when driving.
- Immediately report any safety violations to a Service Manager.
- Never do ANYTHING that puts your safety, or the safety of others, in jeopardy.
- Any other duties we may assign to you from time to time.
What Joffrey’s Offers:
- Competitive wages
- Relaxed work environment
- Health benefits
- 401K
- Paid time off
