Retail Store Manager

Description:

The Retail Manager will oversee the day-to-day operations of John A Logan College retail establishments, which includes The General Store and any pop-up locations set up for events, on or off campus, ensuring a positive shopping experience for students, faculty, staff, and community visitors. The main objective will be to ensure that the store runs smoothly and efficiently while providing excellent customer service. The manager will drive sales, manage staff, and maintain inventory, all while creating a vibrant atmosphere that aligns with the college’s values and culture.

Responsibilities

• Maintain a clean and organized store environment, including visual merchandising and product displays
• Lead and motivate a team of sales associates to achieve sales targets and provide excellent customer service
• Manage inventory levels and ensure that the store is well-stocked at all times
• Establish and maintain relationships with publishers, vendors, faculty, staff, and students to assure the best possible student success
• Analyze sales data and develop strategies to increase sales and improve profitability
• Manage expenses effectively to ensure that the store operates within budget
• Design and manage systems for functions unique to community colleges and to John A. Logan College in particular, such as course kit development, box office services, etc.
• Handle customer inquiries and complaints

Working Conditions:

• This position may require evening and weekend hours, especially during peak seasons such as back-to-school and exam periods
• The Retail Manager will work in a fast-paced environment, dealing with a diverse range of customers

Education & Experience Requirements
Education required:

• Bachelor’s degree in Business Administration, Retail Management, or a related field, or 5 years of progressive retail management experience

Experience required:

• Proven experience in retail management or a similar role, preferably in a college environment
• Strong leadership skills and the ability to motivate a diverse team
• Excellent communication and interpersonal skills
• Experience with visual merchandising and product displays
• Experience with retail point of sale and inventory management software

Experience preferred:

• 3 years of experience in retail management
• Proficiency in retail management software and point-of-sale systems
• Experience with budget management and financial management

Essential Functions & Position Duties

• Operational Management:

– Oversee daily retail operations, ensuring compliance with policies and procedures.
– Oversee deliveries and distributions of student orders from the College’s online bookstore.
– Develop and implement strategies to enhance customer satisfaction and drive sales growth.
– Monitor and manage inventory levels, ensuring adequate stock of merchandise.

• Staff Leadership:

– Recruit, train, and supervise retail staff, fostering a collaborative and motivated team environment.
– Conduct regular performance evaluations and provide feedback to staff for improvement.
– Schedule staff shifts effectively to ensure optimal coverage during peak hours.

• Financial Oversight:

– Assist in the preparation of budgets, tracking expenses and revenues to achieve financial targets.
– Analyze sales reports to identify trends and areas for improvement.
– Implement promotional strategies to increase sales and attract customers.

• Customer Engagement:

– Develop strong relationships with customers, addressing their needs and feedback.
– Organize events and promotions that resonate with the college community.
– Create a welcoming and inclusive shopping environment that reflects the diversity of the campus.

• Collaboration:

– Work closely with college administration, student organizations, and other departments to align retail offerings with campus activities and events.
– Stay updated on campus trends and student preferences to adjust inventory and services accordingly.

Non-Essential functions of the position
Other duties as assigned. Duties must be performed on the John A. Logan College campus or designated location.

Deadline to Apply: Open until filled

Type of Position: Full-time; Professional

Hours: 8:00am – 4:30pm, Monday – Friday; occasional nights and/or weekends

Salary Range: $55,000 – $57,000

John A. Logan College offers a variety of benefits to employees. These benefits include, but are not limited to:

• State Universities Retirement System (SURS)
• Health, Vision, and Dental Insurance
• Life insurance
• Paid Time Off (Vacation, Sick, Personal)
• Paid Holidays
• JALC Tuition Waiver

Complete a John A. Logan College professional application and submit a resume. Current employees may complete an internal application and submit a resume.

If you have questions, you may contact the Office of Human Resources at 618-985-2828 x 8912 or at humanresources@jalc.edu.

JALC Mission: “To enrich lives through learning and community engagement.”

John A. Logan College is an equal opportunity employer. John A. Logan does not discriminate in employment with regard to race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, or unfavorable discharge from military service or any other characteristic protected by law.

Job Type: Full-time

Pay: $55,000.00 - $57,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Shift:

• Day shift
• Evening shift

Work Location: In person

Salary : $55,000 - $57,000