Water Heater Technician

Are you a skilled technician with a passion for providing top-notch service? We're looking for a dedicated Water Heater Technician to join our growing team! In this role, you will be responsible for the installation, maintenance, and repair of water heaters in residential and commercial settings. Your expertise will help ensure our customers have access to reliable hot water, contributing to their comfort and satisfaction.

Pay Range: $18-$20 per hour

Responsibilities:

• Install, maintain, and repair a variety of water heater models (tank and tankless).
• Perform diagnostics and troubleshoot issues to determine the best course of action.
• Provide exceptional customer service by communicating clearly with clients and offering expert advice.
• Adhere to safety standards and company policies on every job.
• Keep accurate records of work performed and materials used.
• Respond to, diagnose, and resolve plumbing emergencies
• Establish customer rapport and educate customers on products and services.
• Discuss and assist in determining repair and replacement options with clients.
• Educate and assist customers in choosing the best finance options and maintenance plans.
• Be professional and knowledgeable to gain new referrals and repeat business.
• Work alongside Customer Service Representatives and dispatch team members.
• Maintain a clean, organized job site and well inventoried truck.
• Participate in company-provided training opportunities and department meetings.
• Be accurate and timely with invoices, timecards, and option sheets.

Requirements:

• Proven experience as a Plumbing Apprentice or Water Heater Technician.
• Knowledge of plumbing and electrical systems.
• Excellent communication and interpersonal skills.
• Must have a valid Driver’s License, possess and maintain a satisfactory driving record.
• Must have and maintain hand tools of the trade.
• Must be able to multitask and work independently as well as contribute to the overall success of the team.
• Highly organized and detail oriented with exceptional follow- through ability.
• Highly motivated, self-starter who is flexible and has a positive attitude.
• Basic computer skills are required.

John Betlem Perks & Benefits:

• Affordable Medical, Dental and Vision plans
• Supplemental insurance
• Referral Bonus'
• 401K with company match
• Short- and Long-Term Disability Plans Available
• Life Insurance Policy Free to Employees
• Paid Holidays
• Paid Time Off & Vacation
• Fully stocked company vehicle
• Equipment, uniforms, and fully stocked vehicle
• Family Oriented
• Growth opportunities/promote from within

John Betlem Heating, Cooling and Electric is looking for passionate, hardworking, career driven professionals with a customer focus mentality. We are a family-managed residential and light commercial Heating, Air Conditioning, Electrical, and Insulation/Home Performance contractor located in Rochester, New York. We have been serving the Rochester area for over 80 years with our professional Service/Install/Electrical/Insulation technicians who are passionate and dedicated to achieving the ultimate customer satisfaction!

John Betlem Heating, Cooling and Electric is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Application Question(s):

• Are you willing to submit to a company sponsored background check and drug screen, according to local laws and regulations?

Experience:

• Plumbing: 1 year (Preferred)
• Water Heater: 1 year (Preferred)

Work Location: In person

Salary : $18 - $20