Customer Service Data Associate

John Boos & Co. , a trusted provider of high-quality, performance driven equipment and workspaces that have inspired home cooks, chefs and foodservice industry workers for generations, is accepting applications for a full-time Customer Service Data Associate for our corporate office.

Summary

A Customer Service Data Associate is a professional responsible for processing orders and all related areas. Also responsible for set-up and maintenance of telephone system as a back-up to the receptionist.

Duties & Responsibilities

• Responsible for entering and editing orders, ensuring that all order information is correct and entered accurately.
• Responsible for clarifying any order that is not clear or accurate by contacting the dealer or salesperson.
• Responsible for logging and distributing faxes/phone messages to all departments (receptionist function).
• Responsible for printing and acknowledging emailed orders.
• Procure any authorization numbers needed from buying groups.
• Configure and report a weekly backlog of unentered orders.
• Maintain quote/sketch file for account information needed.
• Work closely with Sales, Estimating, and Engineering to set up model numbers, obtain sketches, and calculate pricing.
• Work with Consolidated Phone Company to report any phone issues and phone setup (receptionist function).
• Maintain office telephone messages (receptionist function).
• Responsible for reviewing MAP pricing and maintaining guidelines.

Education & Training

• High School Diploma Required
• Associate degree in Business Administration or a related field preferred

Skills & Abilities

• 1-3 years of experience in data entry or customer service.
• Skilled in using software applications such as Microsoft Suite and Auto Quotes.
• Ability to communicate effectively.
• Proficient in entering and managing data with a good level of accuracy and speed.
• Skilled in handling several tasks simultaneously without compromising on quality or accuracy.
• Ability to identify potential issues in orders and find ways to prevent or resolve them.

Benefit Conditions:

• Waiting period may apply
• Only full-time employees eligible

Work Remotely

• No

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Shipping & receiving: 1 year (Preferred)

Ability to Commute:

• Effingham, IL 62401 (Required)

Work Location: In person

Salary : $20 - $21