What are the responsibilities and job description for the Air Conditioning Coordinator position at John C. Cassidy Air Conditioning and Plumbing, Inc.?
Company Overview
"John C. Cassidy Air Conditioning & Plumbing" is a leading provider of residential and commercial air conditioning and plumbing services in South Florida. With over 60 years of experience, we have established ourselves as the go-to company for all HVAC needs.
">Job Description
We are seeking a highly motivated and detail-oriented Dispatcher/Customer Service Representative to join our Call Center team. As a key member of our operations team, you will play a vital role in coordinating the activities of HVAC technicians, assisting customers, and ensuring that our services are delivered efficiently and effectively.
">Key Responsibilities
• Coordinating and dispatching HVAC technicians to customer locations
• Taking customer calls and scheduling appointments for HVAC services
• Communicating with technicians to ensure they have the necessary information and resources to complete their tasks
• Maintaining accurate records of service calls, appointments, and customer information
• Providing customers with information about services, pricing, and scheduling
• Ensuring efficient routing of technicians to maximize productivity and minimize travel time
• Addressing and resolving customer complaints and issues in a timely and professional manner
• Collaborating with the management team to forecast scheduling needs based on seasonal changes or customer demands
• Assisting in the preparation of reports related to job status, daily activities, and dispatched calls
">Requirements
• Minimum 2-4 years of phone experience working with incoming calls
• Excellent computer skills
• Knowledge of Outlook and Microsoft Word
• Self-motivated, team player, strong multi-tasking experience
• Air Conditioning phone experience is a plus
• Must pass employment drug screening
">Benefits
As a valued member of our team, you will enjoy a range of benefits, including:
• Competitive hourly rate based on experience
• Year-round work
• Full benefits package including health, vision, dental
• 401(k) matching
• Paid time off and holidays
">Working at John C. Cassidy Air Conditioning & Plumbing
At John C. Cassidy Air Conditioning & Plumbing, we pride ourselves on being a family-owned business that has been serving the community for over 60 years. We are committed to maintaining the highest level of customer service and creating an enjoyable work environment for our employees.
"John C. Cassidy Air Conditioning & Plumbing" is a leading provider of residential and commercial air conditioning and plumbing services in South Florida. With over 60 years of experience, we have established ourselves as the go-to company for all HVAC needs.
">Job Description
We are seeking a highly motivated and detail-oriented Dispatcher/Customer Service Representative to join our Call Center team. As a key member of our operations team, you will play a vital role in coordinating the activities of HVAC technicians, assisting customers, and ensuring that our services are delivered efficiently and effectively.
">Key Responsibilities
• Coordinating and dispatching HVAC technicians to customer locations
• Taking customer calls and scheduling appointments for HVAC services
• Communicating with technicians to ensure they have the necessary information and resources to complete their tasks
• Maintaining accurate records of service calls, appointments, and customer information
• Providing customers with information about services, pricing, and scheduling
• Ensuring efficient routing of technicians to maximize productivity and minimize travel time
• Addressing and resolving customer complaints and issues in a timely and professional manner
• Collaborating with the management team to forecast scheduling needs based on seasonal changes or customer demands
• Assisting in the preparation of reports related to job status, daily activities, and dispatched calls
">Requirements
• Minimum 2-4 years of phone experience working with incoming calls
• Excellent computer skills
• Knowledge of Outlook and Microsoft Word
• Self-motivated, team player, strong multi-tasking experience
• Air Conditioning phone experience is a plus
• Must pass employment drug screening
">Benefits
As a valued member of our team, you will enjoy a range of benefits, including:
• Competitive hourly rate based on experience
• Year-round work
• Full benefits package including health, vision, dental
• 401(k) matching
• Paid time off and holidays
">Working at John C. Cassidy Air Conditioning & Plumbing
At John C. Cassidy Air Conditioning & Plumbing, we pride ourselves on being a family-owned business that has been serving the community for over 60 years. We are committed to maintaining the highest level of customer service and creating an enjoyable work environment for our employees.
