What are the responsibilities and job description for the Dispatcher/Customer Service Representative position at John C. Cassidy Air Conditioning and Plumbing, Inc.?
Dispatcher/Customer Service Representative
The John C. Cassidy Air Conditioning & Plumbing team is seeking a full-time Dispatcher/Customer Service Representative for our Call Center.
This role involves coordinating the activities of HVAC technicians, assisting customers, and ensuring the company's services are delivered efficiently and effectively.
Key Responsibilities:
- Coordinating and dispatching HVAC technicians to customer locations
- Taking customer calls and scheduling appointments for HVAC services
- Communicating with technicians to ensure they have the necessary information and resources
- Maintaining accurate records of service calls, appointments, and customer information
- Providing customers with information about services, pricing, and scheduling
- Ensuring efficient routing of technicians to maximize productivity and minimize travel time
- Addressing and resolving customer complaints and issues in a timely and professional manner
Requirements:
- Minimum 2-4 years of phone experience working with incoming calls
- Excellent computer skills, including knowledge of Outlook and Microsoft Word
- Self-motivated, team player with strong multi-tasking experience
About Us:
Since 1960, John C. Cassidy Air Conditioning & Plumbing has prided itself on being a trusted provider of residential and commercial air conditioning and plumbing services.
Our commitment to exceptional customer service and creating a positive work environment has led to significant growth and recognition within the industry.
