Customer Reliability Engineer

John Crane is currently hiring for a Customer Reliability Engineer (CRE) for a customer site in Concord California. The CRE will works on-site at a customer facility, directly coordinates, schedules and participates in work with the customer to comply with the “partnership agreement.”

Troubleshoots by investigating problems related to product performance and application specific criteria. Makes less complex and routine seal and equipment recommendations utilizing standard engineering judgment and responsibility to resolve customer inquiries. Travel as required performing duties and working directly with customers.

Duties & Responsibilities

• Reviews customer applications and makes specific recommendations.
• Troubleshoots specific customer applications and analyzes, evaluates, and rectifies seal operation problems and failures.
• Improves MTBR and reduces material costs.
• Reduces inventory by establishing standards for reduction, minimizing variances found in the physical inventory and optimizing inventory levels.
• Communicates orally and in writing with customers, company personnel, and vendors providing counseling, recommendations, and technical assistance.
• May include making both technical and commercial presentations to customers or management.
• Assists and directs development of customer seal standardization programs.
• Also, assist developing inventory management programs that are to be implemented by customers.
• Solves problems on existing installations pro-actively. Negotiates with customers and sales personnel regarding material changes or modifications of customer equipment, seal, or auxiliary equipment.
• Help customers find and define productivity improvements obtained through seal upgrades.
• Approves overall seal and component part design and materials, proposals, layouts, installation, assembly and detail drawings.
• Prepares reports and recommendations to management and assist in development and management of partnership programs.
• Devise and recommend new approaches to problems encountered in assignment.
• Recommends new standards and procedures on design and manufacture of seal components.
• Observes and reports field performance results; collects and evaluates data customers, while working with local John Crane office and sales representative.
• Additional duties as assigned

The Individual

• Requires Bachelor of Science in Engineering, prefer ME.
• Minimum 3 years’ experience with mechanical seals, rotating equipment and basic engineering principles applied to perform work assignments in addition to PC and software knowledge.
• Knowledge of labor reporting, work order variances, QAD, MFG-PRO, SAP, or equivalent
• Previous participation in continuous improvement activities including but not limited to Kaizen, SMED, and Lean activities or equivalent.
• Ability to work flexible hours including weekends as needed to meet business demands.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

About John Crane

John Crane is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2021 was in excess of $1 billion USD. John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in threat and contraband detection, energy, medical devices, communications, and engineered components.