What are the responsibilities and job description for the Mgr III In-House Service position at John Crane?

Job Description

We are seeking a dynamic and experienced Manager III for our In-House Service department in Baton Rouge, United States. This senior leadership role is crucial in driving excellence in our internal service operations and ensuring top-notch customer satisfaction across the organization.

Lead and mentor a team of in-house service professionals, fostering a culture of continuous improvement and customer-centricity
Develop and implement strategic plans to enhance service quality, efficiency, and customer satisfaction
Oversee daily operations of the in-house service department, ensuring smooth workflow and timely resolution of issues
Collaborate with cross-functional teams to identify and address service gaps and opportunities for improvement
Establish and monitor key performance indicators (KPIs) for service quality and team performance
Manage departmental budget, resource allocation, and cost-optimization initiatives
Drive innovation in service delivery methods and technologies to stay ahead of evolving organizational needs
Cultivate strong relationships with internal stakeholders to understand and anticipate their service requirements
Ensure compliance with company policies, industry standards, and relevant regulations

Qualifications

Bachelor's degree in Business Administration, Service Management, or a related field; MBA or relevant advanced degree preferred

Minimum of 7 years of experience in service management, with at least 3 years in a leadership role

Proven track record in managing and improving in-house service operations

Strong leadership skills with the ability to motivate and develop high-performing teams

Excellent strategic planning and execution capabilities

In-depth knowledge of customer experience management and service quality standards

Proficiency in performance management and continuous improvement methodologies

Strong analytical and problem-solving skills, with the ability to make data-driven decisions

Outstanding communication and interpersonal skills, with the ability to interact effectively at all levels of the organization

Experience in budget management and resource optimization

Familiarity with service management software and technologies

Adaptability and resilience in a fast-paced, dynamic environment

Additional Information

All your information will be kept confidential according to EEO guidelines.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

At no time during the hiring process will Smiths Group, nor any of our recruitment partners ever request payment to enable participation – including, but not limited to, interviews or testing. Avoid fraudulent requests by applying jobs directly through our career’s website ( Careers - Smiths Group plc )

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