Quality Manager

John Crane (www.johncrane.com) is a global leader in rotating equipment solutions, supplying engineered technologies and services to process industries. The company designs and manufactures a variety of products, including mechanical seals and systems, couplings, filtration systems and digital diagnostics technologies. John Crane customer service is accessed through a global network of more than 200 sales and service facilities in over 50 countries. Global reported revenue for fiscal year 2023 was in excess of $1.2 billion/1b GBP. John Crane is part of Smiths Group, a global leader in applying advanced technologies for markets in engineered components, energy, contraband detection, and communications.

SUMMARY OF ESSENTIAL FUNCTIONS:

Reporting to the associate regional Quality Manager and functionally to the Customer Operations manager Site. Quality Manager will plan, coordinate and manage the development and implementation of all aspects of the Company Quality Assurance Program. Additionally, the role will be responsible for sharing the lesson learned and the best practices identified at the site with the Global Quality Organization.

• Prioritize and manage QA department activities and workload to support the strategic goals of the company.
• Collaborate with senior leadership to align process improvement efforts with organizational goals and objectives, ensuring strategic alignment and driving continuous improvement culture throughout the company.
• Manage the ISO 9001:2015 certification process.
• Manage the Quality Management Systems (QMS).
• Oversee external and internal audits.
• Review and action customer incidents and inquiries.
• Lead corrective action process to ensure that identified causes are adequately addressed.
• Lead problem solving and root cause identification efforts.
• Lead new product qualifications for both product performance and manufacturability.
• Lead continuous improvement teams using Lean and Six Sigma tools using the following tools: Value Stream Mapping, Cpk/Ppk, GR&R, SPC, Control Plans, Sampling Plans, Kaizen, 5S, Statistical Analysis, SMED, 5 why’s, Root Cause analysis, VOC, QFD, Error Proofing, Robust Design, FMEA, Cause and Effect Diagrams, Pareto Analysis, etc.
• Work with Customer Operations and Service sites to identify and document incidents and non-compliance findings. Assisting and managing the activities of the Quality Managers/Site leaders to create corrective action plans to manage non-compliances to closure.
• Support Supplier Qualification and issue resolution
• Provide tactical strategic support at a Customer Operations and Service Site level.
• Coach and council employees on performance deficiencies and document as required.
• Support the development of the quality management system to manage site specific programs.
• Support the development of the quality management system to manage regulatory compliance.

POSITION REQUIREMENTS:

• • Bachelors in Engineering (Industrial, Mechanical, or Manufacturing Preferred)
  • Knowledge and understanding of QMS Processes and ISO 9001.
  • Certification as Internal Auditor or Lead Assessor
  • Demonstrated experience in quality management tools, such as: Control Plans, Kaizen, 5S, Statistical Analysis, Root Cause analysis tools, Corrective Action Systems, FMEA, IPPAP and Cause and Effect Diagrams preferred.
  • Demonstrated experience in data visualization in Microsoft Excel and/or other data visualization tools such as Power BI.
  • Effective written, verbal and presentation skills.
  • Demonstrated ability to persistently pursue and achieve results. Uses data / analytics to proactively monitor and review plans to hit or exceed targets and drives continuous improvement.
  • Knowledgeable and demonstrated experience in understanding of technically complex problems.
  • Ability to work independently.
  • Must be able to communicate with all levels of management.
  • Must be detailed oriented and a team player.
  • Ability to read and interpret drawings.
  • Must be flexible in work duties and schedule.
  • Strong knowledge of quality management principles and best practices.

All your information will be kept confidential according to EEO guidelines.

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

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