What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at John Fischer - State Farm Agent?
Join Our Team : A High-Energy, Customer-Centered Agency with a Family-First Culture!
I began my State Farm journey in 2001 as a team member working alongside my father. Inspired by his example, I launched my first agency in Selden in 2012 and expanded with a second office in Rocky Point in 2022. Over 23 years, my passion for this career has only grown, and I’m committed to creating a workplace where my team thrives every day.
Our agency’s mission is simple : take care of our customers better than anyone else. We provide personalized insurance education to help families make informed decisions, striving to deliver a “Concierge” level of service. This commitment has earned us a strong referral-based business and glowing Google reviews.
Family is at the heart of everything we do—both mine and my team’s. My wife Corey and I have three young children, and I understand the importance of balance. Our team culture is built around support, empowerment, and a shared sense of purpose.
If you’re seeking a high-energy, high-volume workplace where you’ll feel accomplished and valued every day, we’d love for you to join our growing team!
Responsibilities :
- Establish customer relationships and follow up with customers, as needed.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
- Interest in marketing products and services based on customer needs
- Excellent communication skills - written, verbal and listening
- People-oriented
- Detail oriented
- Proactive in problem solving
- Able to learn computer functions
- Ability to work in a team environment
- Bilingual Spanish preferred
Requirements :
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