What are the responsibilities and job description for the Day Time Order Selector / Customer Support Associate position at John Gross & Co?
Day Time Order Selector / Customer Service Associate
Full-Time | Starting at $18/hour | In-Person | Mechanicsburg, PA
Job Summary:
We are seeking a dependable, detail-oriented individual to join our team as a Day Time Order Selector / Customer Service Associate. This position plays a key role in our warehouse operations and customer experience—blending accurate order picking with friendly dockside assistance during customer pickups. If you enjoy active work, helping people, and being part of a fast-paced environment, we’d love to hear from you.
Schedule:
- Wednesday: 7:00 AM – 5:00 PM
- Thursday: 7:00 AM – 6:00 PM
- Friday: 7:00 AM – 6:00 PM
- Saturday: 6:00 AM – 3:00 PM
Responsibilities:
- Accurately pick, pack, and prepare customer orders for shipment or pickup
- Assist customers at the dock by pulling or locating orders and loading products into their vehicles
- Use handheld scanners and inventory systems to track and fulfill orders
- Maintain a clean, organized, and safe work environment
- Restock inventory and rotate product as needed
- Collaborate with team members to meet daily productivity and customer service goals
- Follow all safety protocols and company procedures
Qualifications:
- Comfortable working in cold environments and occasionally at heights
- Able to lift up to 50 lbs and stay active throughout the shift
- Strong attention to detail to ensure order accuracy and product quality
- Basic computer or scanner skills preferred
- Excellent communication and teamwork skills
- Reliable, punctual, and self-motivated
- Previous experience in warehouse or customer service roles is a plus
Why Join Us?
- Fast-paced, hands-on work with a great team
- Consistent schedule with daytime hours
- Meaningful role supporting local businesses and foodservice partners
- Opportunities to grow within a respected, family-owned company
About John Gross & Company
John Gross & Company is a privately owned foodservice distributor located in Mechanicsburg, Pennsylvania. Founded in 1950 as a Maxwell House Coffee distributor, we built our reputation on providing unparalleled service to our customers. Over the years, we’ve grown into a full-line food distributor offering fresh meats, seafood, produce, coffee, dry goods, beverages, refrigerated and frozen items, and cleansing chemicals to businesses throughout Pennsylvania.
We are proud to be a part of PA Preferred, sourcing great Pennsylvania products from great Pennsylvania counties. While our product offerings have evolved, our commitment to our customers remains unchanged—it is only through their success that we too can succeed.
Job Type: Full-time
Pay: From $18.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 10 hour shift
- Day shift
Experience:
- Warehouse / Picking: 1 year (Preferred)
Ability to Commute:
- Mechanicsburg, PA 17055 (Required)
Work Location: In person
Salary : $18