What are the responsibilities and job description for the Customer Service Representative/Dispatcher position at John H. Coleman?
John H. Coleman Co., LLC, Knoxville’s oldest heating, cooling, electrical, and plumbing contractor, is seeking a professional Customer Service Rep/Dispatcher!
We have proudly been serving our customers since 1945 with QUALITY customer service and customer satisfaction. We primarily specialize in residential and light commercial properties. This is not just a job to us; this is a career and can be for you as well.
We’re looking for a dependable and reliable person that genuinely enjoys talking on the phone with customers in a fast-paced environment. This candidate needs to be courteous, professional, and be able to communicate in a clear manner. We’re looking for a willingness to help when needed, be able to adapt to the ever-changing environment, and take pride in their work!
**This is a full-time job M-F 7:00am- 4:00pm with rotating Saturday shifts**
Responsibilities
- Manage incoming calls in a thorough and timely manner.
- Identify the customer’s needs and provide exceptional service.
- Analyze jobs to assess urgency and appropriate response.
- Daily quality control of call, customer and job detail.
- Utilize dispatching software to coordinate technicians and schedule variations for HVAC, Plumbing, and Electrical.
- Educating customers on the benefits of Coleman Care maintenance programs and registering them.
Qualifications
- Proven customer service support or similar experience working in a call-center like environment
- Service Titan experience preferred, but not necessary
- Have basic computer skills and be comfortable in most computer programs- Microsoft, Excel, Google, etc.
- Proficient typing is a must
- Excellent communication and data keeping skills
- Attention to detail
- Strong attendance record
- Maintain professional appearance
- Pass drug screen & background check
Experience:
- Call center: 1 year (Required)
- Multi-line phone systems: 1 year (Required)
- Dispatch: 3-5 years (Required)
- HVAC, Plumbing or Electrical experience a plus!
Job Type: Full-time
Pay: From $18.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Knoxville, TN 37932 (Required)
Work Location: In person
Salary : $18