What are the responsibilities and job description for the Honda Service Advisor Support position at John Hinderer Honda?
At Hinderer Motor Company, we’re more than just a dealership — we’re a family-driven organization built on integrity, passion, and a commitment to excellence. Our mission is simple: to create first-class experiences that excite and inspire—for both our clients and our team members.
We love what moves you!
About the Role: Service Advisor Assistant
As a Service Advisor Assistant, you’ll play a key role in supporting our Service Advisors and ensuring a seamless customer experience. You'll be performing active deliveries, service follow-up calls and quality control activities. You'll assist with administrative duties and providing coverage when a Service Advisor isn't available. You'll also assist with our growing rental car business!
Join us and become part of something bigger. Let’s drive excellence together!
Key Responsibilities:
- Support Daily Operations
- Assist with active deliveries, ensuring customers understand the services performed on their vehicles.
- Conduct service follow-up calls to maintain strong client relationships.
- Provide Backup Coverage
- Step in for Service Advisors when needed, handling client inquiries and scheduling appointments.
- Answer phones promptly to ensure seamless communication.
- Enhance Client Experience & Quality Control
- Perform quality control checks on completed services to meet company standards.
- Address customer concerns and follow up to ensure resolution.
- Administrative & Organizational Support
- Assist in scheduling service appointments and gathering client and vehicle information.
- Maintain up-to-date service department forms, menus, and pricing
- Collaborate with Service Advisors
- Work closely with Service Advisors to streamline daily operations and alleviate workload.
- Help implement a consistent quality control process to reduce service comebacks.
- Customer Engagement & Service Upselling
- Assist Advisors in explaining completed work and charges to clients.
What you’ll need to be successful:
Excellent organizational and time management skills
1 years of experience in customer service or administration (automotive industry experience preferred)
Strong communication and interpersonal skills
Ability to handle multiple tasks in a fast-paced environment
Attention to detail for quality control and accurate documentation
Familiarity with automotive service processes and terminology is a plus
Ability to pass a drug screening, background check, and motor vehicle report
What We Offer:
Comprehensive Benefits Package (Medical, Dental, Vision, Life & Supplemental Insurance)
401(k) with Employer Match
Ongoing Career Growth & Development Support
Paid Holidays & Paid Time Off
A Positive, People-Focused Work Environment
At Hinderer Motor Company, every team member is essential to our success. We are committed to integrity, hard work, and excellence—not just in business, but in how we treat our people, customers, and partners.
Equal Opportunity Employer Statement
Hinderer Motor Company is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We prohibit discrimination or harassment of any kind, ensuring a respectful and welcoming environment for all.
We are a drug-free, weapon-free, and violence-free workplace.
