What are the responsibilities and job description for the Auto Appt Setters, Customer Service, Experience Preferred position at John Megel Ford?
2742 US-129, Cleveland, GA 30528
Automotive BDC Agent /
Business Development
Competitive Pay Plan Great Benefits!
Customer Service Experience Preferred
Due to a high volume of customer inquiries, John Megel Ford has an immediate opening for a Business Development Agent. The Business Development Center operates at the heart of our dealership and is responsible for handling all incoming phone calls and assisting customers with scheduling service appointments. We are looking for an ambitious self-starter with great people skills to join our family. We strive to be the best and are looking for someone with the same mind set.
John Megel Ford in Cleveland, GA is proud to serve drivers from Dahlonega, Clarkesville, Clayton and beyond. Join our team today and help us continue our first-rate service to our customers. We believe culture makes a difference and we strive to build lasting relationships with our employees, customers, and the community. We value our employees and invest in their success.
We offer:
Competitive pay plan!- Medical, Dental and Vision insurance
- 401(k)
- Paid vacation
- Closed on Sundays!
- Career advancement opportunities
Responsibilities – BDC Agent:
- Direct customers to product information resources
- Handle all Internet sales and service inquiries personally
- Manage incoming and outgoing telephone activity, providing world-class service on every interaction
- Schedule and confirm appointments
- Generate new customers for the sales and service department
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Meet personal/customer service team sales targets and call handling quotas
- Follow communication procedures, guidelines and policies
- Go the extra mile to engage customers
- Will be on the phone and computer all day
- Will be responsible for inbound phone calls and high volume of e-mail correspondence, checking e-mail frequently and responding to inquiries
Qualifications/Requirements – BDC Agent:
Strong communication skills, a pleasant phone demeanor and the highest level of customer service skills are a must.- Must be computer literate.
- Dealership Experience preferred
- Telephone or retail sales and customer service is preferred
- Must be self-motivated and energetic
- High school diploma or the equivalent
- Needs great phone voice
- Professional personal appearance
- Has thorough knowledge of all dealership products and services
- Excellent communication and customer service skills
- Please upload your resume. Completing the online assessment will grant you priority approval!
- Must be authorized to work in the U.S. without sponsorship and be a current resident.
- Must pass pre-employment testing to include background checks, MVR, and drug screen.
We are an Equal Opportunity Employer.
All qualified applicants considered regardless of ethnicity, nationality, gender, veteran or disability status, religion, age, gender orientation or other protected status.