What are the responsibilities and job description for the Automotive Service Advisor position at John Ramseys alignment service?
Job Summary
We are seeking a knowledgeable and customer-focused Automotive Service Advisor to join our team. In this role, you will serve as the primary point of contact for customers, guiding them through their vehicle service needs while ensuring a high level of satisfaction. Your expertise in automotive diagnostics and repair will be essential in communicating effectively with both customers and technicians.
Responsibilities
- Greet customers promptly and professionally, assessing their automotive service needs.
- Conduct thorough vehicle inspections and accurately document customer concerns.
- Provide detailed estimates for services including oil changes, brake repairs, tire service, shocks and struts replacement, and diesel engine repair.
- Communicate service recommendations to customers clearly, ensuring they understand the work required.
- Transmit repair orders to technicians and follow up on the progress of vehicle services.
- Maintain accurate records of customer interactions and service history.
- Ensure that all customer inquiries are addressed in a timely manner.
- Uphold dealership standards for quality service and customer satisfaction.
Qualifications
- Previous experience as an Automotive Service Advisor or in a similar role within a dealership environment is preferred.
- Strong knowledge of automotive systems, including diagnostics, repair procedures, and maintenance practices.
- Familiarity with auto estimating software and tools is a plus.
- Excellent communication skills with the ability to explain technical information to customers in an understandable manner.
- A background in mechanic work or automotive repair is advantageous.
- Ability to work effectively in a fast-paced environment while maintaining attention to detail.
- A commitment to providing exceptional customer service.
Join our team as an Automotive Service Advisor and contribute to delivering top-notch service that keeps our customers coming back!
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Ability to Commute:
- Merritt Island, FL 32953 (Required)
Ability to Relocate:
- Merritt Island, FL 32953: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $60,000