Ocean Export Agent

Description

Get to Know Us

Join a well-established leader in our industry, where a career offers both personal and professional growth within the dynamic world of transporting goods and services around the world. With decades of experience, we support a diverse range of clients, ensuring their logistics and customs needs are met with excellence.

Our Culture

People and technology drive our success. We are committed to fostering a workplace that values integrity, celebrates achievements, and recognizes each employee’s role in our success. Our focus on customer satisfaction and innovation ensures that every team member’s contributions are both meaningful and rewarding. We embrace diversity, engagement, and inspiration, making this a place where employees can thrive and grow.

Position Summary

The Ocean Export Agent is responsible for coordinating the administrative export process from start to finish, ensuring seamless execution of international shipments. This includes quoting, arranging freight pick-up, preparing documentation, booking shipments, and providing excellent customer service.

Essential Duties and Responsibilities

The essential functions include, but are not limited to, the following:

• Arrange freight pick-up from clients and verify shipment details, including pieces, weights, dimensions, and special handling instructions.
• Ensure proper documentation authorization, including J.S. Connor Shippers Letter of Instructions.
• Review and comply with letter of credit requirements and special import/customers documentation requirements (e.g., registrations, TIB cancellations).
• Route and book freight following criteria for efficiency, cost-effectiveness, and minimal handling.
• Provide booking instructions to clients and apply quoted, contract, or negotiated rates.
• Prepare ocean Bills of Lading, Shippers Export Declarations, insurance policies, and other required documents.
• Arrange any necessary special examinations or validations before export.
• Provide customers with ocean Bills of Lading and required documentation.
• Track shipments from origin to destination to ensure smooth transit.
• Complete invoicing and maintain organized records for filing.
• Provide rate quotes and technical assistance to customers.
• Review customer receivables before handling each shipment; secure managerial approval for customers with outstanding balances over 30 days or exceeding $1,000.
• Maintain detailed notes on transactions in the system for accurate record-keeping.
• Document and escalate incidents to the supervisor for resolution and recordkeeping.

Requirements

Minimum Qualifications

Education: High school diploma required. A bachelor’s degree in related fields is preferred but not required.

Experience: Prior experience is not necessary, but experience in an administrative role involving specialized forms, process tracking, or customer service is a plus.

Skills

• Strong ability to read and interpret shipping documents, contracts, and regulations.
• Proficiency in written communication for reports, forms, and customer correspondence.
• Solid mathematical skills to calculate weights, dimensions, payment rates, and other logistics-related figures.
• Excellent reasoning ability to apply instructions and resolve logistical challenges efficiently.
• Proficiency in computer applications, including word processing, spreadsheets, and tracking software.

Desired Qualifications

• Hazardous Materials Training preferred.

Physical Demands and Work Environment

The physical demands described here represent those necessary to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to sit, talk, and hear.
• Occasionally required to stand, use hands to handle or feel, and reach with hands and arms.
• Frequent use of a computer, keyboard, telephone, and basic office equipment (fax machine, copier, scanner).

Why Join Us?We are a leader in global logistics and customs brokerage. As a vital player in the supply chain, we ensure our clients' shipments meet all requirements, facilitating smooth import/export operations. Join a collaborative and dynamic team in a role that offers exposure to various facets of logistics and maritime operations.

As a team member, you have access to the following benefits and compensation packages.

Benefits and Compensation

• Salary Range: $40,000 to $60,000 annually (depending on skills and experience)
• Potential for additional compensation such as discretionary bonuses, employee rewards and recognition programs
• Hybrid Work Environment (3 days in office, 2 days remote)
• Medical, Dental, Vision, HSA, FSA, HRA, and Employee Assistance Programs
• Company Paid Life and Short and Long Term Disability Insurance
• Voluntary Life and AD&D options for employees and qualified dependents
• 401(k) with employer matching
• Paid Vacation, Paid Time Off, and Holidays
• Educational Assistance

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members. We are a smoke and drug-free workplace and ADA-compliant as applicable.

If you require reasonable accommodations during the application or interview process, please contact us to request assistance.

Salary : $40,000 - $60,000