Ankeny, IA - Entertainment Attendant

Each job at B&B Theatres is different and requires varied levels of experience, knowledge, and competency. Each position, however, contributes to the same goal: creating experiences for our guests that are magical, meaningful, and memorable. Whether you are applying for a position as a frontline employee, a manager, a member of the payables team, facilities maintenance, kitchen staff or bartender, your end goal is the same. We want all members of our employee family to find joy in their work and have fun as they work together to bring the magic of the movies and incredible entertainment experiences to our guests. Your job is to fulfill your delegations as outlined here, sure, but also to embrace and represent our core values: family, fun, innovation, joy, and integrity. Knowing and living those values will bring professional satisfaction to you and ensure that our guests experience the magic they expect from B&B Theatres. The theatre is open 365 days a year with holidays being some of our busiest times. While we work with everyone to make sure they have time with their families, we also must make sure the theatre is staffed.

RESPONSIBILITIES:

Politely interacts with guests as they arrive and as they leave the arcade, bowling, theatre, or restaurant areas to ensure a magical entertainment experience.

Treats all guests with positive attitude to ensure their complete satisfaction. Always strives to exceed guests’ expectations.

Maintains a safe and secure arcade and bowling area.

Administers a waiting list and pagers if necessary.

Redeems arcade points for redemption prizes.

Cleans, organizes, and stocks redemption store and counters.

Cleans arcade games and routinely sweeps/vacuums arcade carpets.

Attempts to troubleshoot malfunctioning arcade games and otherwise notifies management or maintenance of any malfunctioning arcade game machines.

Assigns bowling lanes based on availability, group size, lane spacing, and waiting list.

Takes guest information and quotes wait times to guests accurately when lanes are not immediately available.

Cleans/scrapes and sanitizes bowling shoes and organize by size.

Works with fellow employees to ensure enjoyable experience while in the facility.

Answers Arcade, Bowling, and Theatre questions.

Responds promptly to guests’ needs.

Maintains restrooms throughout shift.

Cleaning.

Completing any other duties as delegated or designated by supervisor.

QUALIFICATIONS:

Must be at least 16 years old at the time of hire.

Excellent people and organizational skills.

Attention to cleanliness and safety.

Preferred