Blacksburg, VA - Front of House Manager

Each job at B&B Theatres is different and requires varied levels of experience, knowledge, and competency. Each position, however, contributes to the same goal: creating experiences for our guests that are magical, meaningful, and memorable. Whether you are applying for a position as a frontline employee, a manager, a member of the payables team, facilities maintenance, kitchen staff or bartender, your end goal is the same. We want all members of our employee family to find joy in their work and have fun as they work together to bring the magic of the movies and incredible entertainment experiences to our guests. Your job is to fulfill your delegations as outlined here, sure, but also to embrace and represent our core values: family, fun, innovation, joy, and integrity. Knowing and living those values will bring professional satisfaction to you and ensure that our guests experience the magic they expect from B&B Theatres. The theatre is open 365 days a year with holidays being some of our busiest times. While we work with everyone to make sure they have time with their families, we also must make sure the theatre is staffed.

RESPONSIBILITIES

Job Duties include but are not limited to:

• Ensuring all staff complies with company policy.

• Training staff to follow restaurant procedures.

• Maintaining a fun, safe, and positive atmosphere for guests and employees.

• Maintaining safety and food quality standards.

• Keeping guests happy and handling complaints.

• Creating/Organizing schedules.

• Keeping track of employees’ hours.

• Recording payroll data.

• Ordering food, linens, gloves for Front of House and other supplies while staying within budget limitations.

• Supervising daily shift operations.

• Ensuring all end of day cash outs are correctly completed.

• Coordinating daily Front and Back of House restaurant operations.

• Controlling operational costs and identifying ways to cut waste.

• Appraising staff performance.

• Interviewing/recruiting new employees.

• Interacting with Guests to get feedback on product quality and service levels.

• Be an expert of the food and drink menus to ensure dishes and drinks are being made and served correctly.

• Work the expo line from time to time.

• Be fully knowledgeable about the bar and all our drinks.

• Help bartenders make drinks.

• Help your staff deliver food to tables.

• Cleaning.

• You will likely find yourself doing a wide variety of tasks each time you work. You might sell tickets, but still help a guest at concessions or lend a hand cleaning an auditorium between shows.

• Completing any other duties as delegated or directed by your supervisor.

QUALIFICATIONS

• Must be at least 21 years old at the time of hire.

• If 21 years or older at any bar location, R-Serving is required and must be willing and able to pour at least basic drinks.

• If there is a religious reason as to why alcohol cannot be served, an official religious exemption in writing needs to be provided.

• Must be able to run errands and provide current driver license and vehicle insurance.

• Must have the availability to open and/or close regularly.

• Excellent computer, problem-solving, and customer service skills.

• Exceptional communication and interpersonal skills.

• Ability to diffuse tense situations and resolve conflicts.

• Willingness to work during peak hours, including nights, weekends, and holidays.

• Effectively delegate responsibilities and maximize resources.

• Decisiveness.

• Observant and the ability to think critically and efficiently.

• Skilled communicator with excellent problem solving, observation, and interpersonal skills

PHYSICAL DEMANDS

Physical demands include but are not limited to:

• The employee will be required to stand, walk, sit, use hands, handle, or feel, reach with hands and arms, stoop, kneel or crouch. Reasonable accommodations for disabilities will be provided, both short term and permanent.

• Frequently move, stock, and transport boxes weighing up to 50 pounds.

• Mental stamina to make it through stressful and busy times.

• Ability to work in high temperature/ low temperature environments, as in work around hot fryers, grills, and flattops, and grabbing stock or putting away stock in the freezer.

Preferred

Required