What are the responsibilities and job description for the Grand Island, NE - FT FOH Manager position at Johnnie's Jazz Bar & Grille?
Full-Time
Grand Island, NE 68803, USA
Description
JOB OVERVIEW
As a committed, proactive Front of House Manager, you will work with the theatre General
Manager to hire and train Front of House staff, and ensure that patrons receive excellent drinks,
food, and service. The role of a Front of House Manager is to supervise and coordinate the entire
front of house team. They must ensure the guest receives a warm welcome and that service runs
smoothly.
You will also manage bar inventory and resources pertaining to the Front of House, helping the
marketing team with promotional events, ensure that quality and safety controls are followed,
maintain current licenses, create schedules, and work with the operations team to set business
objectives to increase profits and maximize customer satisfaction. You should also be able to
work with diverse personalities and diffuse tense situations.
This job requires you to work during the evening, on weekends, and occasionally on holidays.
RESPONSIBILITIES
Job Duties include but are not limited to:
- Ensuring all staff complies with company policy.
- Training staff to follow restaurant procedures.
- Maintaining a fun, safe, and positive atmosphere for guests and employees.
- Maintaining safety and food quality standards.
- Keeping guests happy and handling complaints.
- Creating/Organizing schedules.
- Keeping track of employees’ hours.
- Recording payroll data.
- Ordering food, linens, gloves for Front of House and other supplies while staying within budget
- Supervising daily shift operations.
- Ensuring all end of day cash outs are correctly completed.
- Coordinating daily Front and Back of House restaurant operations.
- Controlling operational costs and identifying ways to cut waste.
- Appraising staff performance.
- Interviewing/recruiting new employees.
- Interacting with Guests to get feedback on product quality and service levels.
- Be an expert of the food and drink menus to ensure dishes and drinks are being made and
- Work the expo line from time to time.
- Be fully knowledgeable about the bar and all our drinks.
- Help bartenders make drinks.
- Help your staff deliver food to tables.
- Cleaning.
- You will likely find yourself doing a wide variety of tasks each time you work. You might
between shows.
- Completing any other duties as delegated or directed by your supervisor.
QUALIFICATIONS
- Must be at least 21 years old at the time of hire.
- If 21 years or older at any bar location, R-Serving is required and must be willing and able to
- If there is a religious reason as to why alcohol cannot be served, an official religious
- Must be able to run errands and provide current driver license and vehicle insurance.
- Must have the availability to open and/or close regularly.
- Excellent computer, problem-solving, and customer service skills.
- Exceptional communication and interpersonal skills.
- Ability to diffuse tense situations and resolve conflicts.
- Willingness to work during peak hours, including nights, weekends, and holidays.
- Effectively delegate responsibilities and maximize resources.
- Decisiveness.
- Observant and the ability to think critically and efficiently.
- Skilled communicator with excellent problem solving, observation, and interpersonal skills.
PHYSICAL DEMANDS
Physical demands include but are not limited to:
- The employee will be required to stand, walk, sit, use hands, handle, or feel, reach with
will be provided, both short term and permanent.
- Frequently move, stock, and transport boxes weighing up to 50 pounds.
- Mental stamina to make it through stressful and busy times.
- Ability to work in high temperature/ low temperature environments, as in work around
Qualifications
Behaviors
Preferred
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Leader: Inspires teammates to follow them
Dedicated: Devoted to a task or purpose with loyalty or integrity
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
