What are the responsibilities and job description for the Car Wash Team Member position at Johnny Clean?
Position Summary
Are you ready to join the Johnny Clean family and become part of a trusted name in the car wash industry? Since 1963, we've been committed to providing exceptional customer experiences, and we're looking for enthusiastic Car Wash Team Members to uphold our legacy and drive our expansion. As a Car Wash Team Member, you will be at the forefront of ensuring every customer receives the ultimate Johnny Clean experience, embodying our core values and passions of Clean, Fast, and Awesome.
Company Overview
We are a family-owned business that has been serving tens of millions of satisfied customers since 1963. With our new brand, Johnny Clean, we currently operate five thriving locations and have numerous developments in progress. Our ambitious growth plans include opening 30 new locations within the next six years and expanding to 75 locations within ten years. Our top-line sales and bottom-line profitability consistently rank in the top 1% of the car wash industry. How do we achieve this? Through the dedication of passionate, enthusiastic, smart, and caring team members who deliver a world-class experience to our customers every day.
Responsibilities
As a Car Wash Team Member at Johnny Clean, your mission is to provide exceptional customer service and support our commitment to quality and efficiency. Your daily responsibilities include:
Hospitality:
- Create a welcoming atmosphere for customers by greeting them with a warm smile and bidding them farewell.
- Cultivate positive interactions and relationships with customers throughout their visit.
Quality:
- Master knowledge of our various wash packages and confidently explain the benefits to customers.
- Address customer inquiries professionally and informatively.
- Prepare vehicles for the wash by ensuring they meet our standards, exceeding customer expectations.
- Handle customer concerns in accordance with our brand standards.
Speed:
- Maintain a 95% efficiency rating while safely guiding vehicles into the car wash.
- Assist team members and customers as needed to ensure smooth operations.
- Uphold our commitment to safety by completing assigned training and guiding vehicles safely.
Safety:
- Participate in ongoing safety training to ensure a secure work environment.
- Provide special attention to vehicles needing specific wash modifications.
- Monitor guests throughout their wash experience to ensure safety protocols are followed.
Cleanliness:
- Take ownership of equipment, grounds, and facility cleanliness during each shift, upholding our high standards.
- Proactively maintain a clean environment, including the parking lot and landscape.
- Keep the property looking its best.
Requirements
To excel in this role, you should possess the following qualities:
- Exceptional customer service skills (world-class)
- Strong work ethic, high energy level, and a positive attitude
- Motivation to thrive in a dynamic, fast-paced environment
- Excellent interpersonal and oral communication skills
- Self-direction and the ability to collaborate in a team-based environment
- Dependability and goal-oriented mindset
- Passion for working outdoors and access to reliable transportation
- Ability to frequently stand, bend/kneel, lift, and carry up to 50 pounds
We Offer
- Competitive Pay ($15 per hour) Commission Bonuses (average team member earns $19 - $22 per hour)
- Biweekly commission payments
- On-the-job coaching and training
- Affordable, comprehensive benefits including health, dental, vision, short-term disability, and tuition reimbursement
- 401K retirement plan
- 1 week of paid time off per year (accrues from Day 1)
- Exceptional company culture
- Free unlimited car wash membership
- Employee referral bonus: $250 (paid after the referred employee reaches 30 days)
Salary : $19 - $22
