What are the responsibilities and job description for the Call Center Specialist position at Johnny's Selected Seeds?

Job Description

Johnny's Selected Seeds was established in 1973 by our Founder, Rob Johnston, Jr. Today we are 100% employee owned . Johnny's mission is Helping families, friends, and communities to feed one another by providing superior seeds, tools, information, and service .

Johnny's is renowned for our exceptional customer service offering seeds, tools, supplies, and information to direct-market growers and avid home gardeners. We source, breed, trial, and sell outstanding selected varieties of vegetables, cut flowers, herbs, and farm seeds, as well as thoughtfully designed tools and equipment.

We take pride in the wealth of information and depth of experience we offer our customer base, nationwide and globally. We are a strong, stable company focused on growth while still maintaining our small company feel and staying true to our roots.

If you are passionate about good, healthy food and would choose to work for a company with fellow co-owners who are passionate about our mission and values, Johnny's is the place for you!

Call Center Specialist

Onsite - Fairfield ME

Position Summary : The Contact Center Specialist is responsible for providing professional and high-quality customer service with a focus on guiding our commercial farmers and home gardeners. This position is key to the success of our customers and Johnny's Selected Seeds. The ideal candidate is a self-motivated team player with an aptitude for finding the right solutions to customers' needs.

Starting wage is $18 an hour with opportunities for a shift differential and other incentives. This position is Full-Time, based on-site at our Fairfield location.

Responsibilities :

Deliver a superior experience to our customers and strive for one-call resolution.
Handle inbound calls.

Ability to handle 50 calls per day.

Provide accurate and timely responses to our customers through multiple channels.

Learn and master our varied software systems and understand how each contributes to supporting a positive customer experience.

Complete, maintain, and process pertinent documentation and records with high accuracy and attention to detail to ensure data integrity in the order entry and customer management systems.

Support customers to resolve problems including order status questions, and other concerns and issues.

Take initiative to obtain and consistently upgrade personal product knowledge by participating in training opportunities.

Build positive relationships and work closely with co-workers within all levels of the organization.

Utilize the knowledge and experiences of the JSS staff to support the customer experience.

Regular attendance, punctuality, and adherence to an agreed-upon schedule of availability is an essential function of this position.

Education :

High school diploma or GED required.

Qualifications & Skills

Interest or prior experience in agriculture, farming, or home gardening.

Intermediate Computer Skills.

Ability to work with more than one computer program simultaneously.

Solid understanding of Microsoft Office products.

Solid attention to detail. Strong verbal and written communication.

Adaptability and ability to self-direct, work in a fast-paced, ever-changing environment and handle multiple priorities.

Maintain a friendly but professional attitude.

Proven ability to learn difficult information quickly.

Strong problem-solving capabilities.

Physical Requirements :

Ability to read, count, and write to complete all documentation accurately.

Ability to work varied hours / days as business dictates.

Ability to sit at a computer for at least 75% of the workday.

Ability to bend, pull, and lift to 25 pounds.

Benefits :

Customary Health / Dental / Vision Insurance

Employee Stock Ownership Plan & Profit Sharing

401(k)

Employee Discount

Maternity / Paternity / Adoption & Foster Care Leave

Paid Time Off

Educational Assistance

Johnny's Selected Seeds is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, or veteran status.

Salary : $18

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