What are the responsibilities and job description for the Assistant Director Patient Services position at Johns Hopkins Bayview Medical Center?
The successful candidate will provide leadership, plan, administer and direct all patient meal services operations. Develop and manage an electronic menu system. Establish and maintain effective working relationships with other departments to provide a unified food service experience for patients, residents, visitors and employees.
Principal Duties:
- Develops implements and maintains trayline
- Enforces quality control standards for patient food items including temperature, food handling, quality, taste and presentation
- Develops schedules and assignments
- Supports operation of the electronic menu system
- Monitors employee performance
- Responsible for staff training
- Responsible for supervising patient services managers.
- Responsible for regulatory adherence
- Drives and Improves customer satisfaction
- Conducts quality assurance monitoring
- Responsible for adhering to sanitation requirements.
- Develops policies and procedures related to patient meal services
- Develop and manage clinical performance improvement plans and activities
Required Knowledge, Skills, and Abilities
- Bachelor Degree in Business or Food Management. Master’s degree in food or business related area preferred.
- Serv-safe certification preferred.
- Minimum five years of previous experience in large-scale/high-volume food service operation required.
- Working knowledge of 3rd party patient satisfaction companies.
- Strong business acumen; Strong critical thinking adn problem solving skills.
- Strong customer service skills.and subordinates.
Shift:
Full-Time Day Shift
Weekend work required
Exempt
We have a robust benefits package which includes medical, dental, vision, 401K. For additional information please go to: https://jhh.mybenefitsjhhs.com
Salary Range: Minimum 37.31 per hour - Maximum 65.30 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.
In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.
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