Application Coordinator - Ambulatory Digital

Req# : 648002 Applications Coordinator II Jr Level-Ambulatory Digital)

Monday-Friday, 8 : 30-5

Hybrid / Remote

In the office 1-2 days a month. Additional days for special projects and Go Lives.

Johns Hopkins Health IT

750 E. Pratt St., 5th Floor

Baltimore, MD 21202

General Position Summary : Participates in the development and design of the application(s) for which the AC II is responsible and is required to gain an in-depth knowledge of the assigned Epic module(s).

• Demonstrates proficiency in understanding computer systems, applications and interfaces.
• Demonstrates proficiency in data gathering techniques and the ability to design and communicate systems solutions to user issues and problems of medium complexity.
• Demonstrates an intermediate understanding of the relevant clinical and / or business operation functions.
• May require specialized knowledge in a specific application / module / computer system.
• Creates detailed work-related specifications, system design documentation, procedures, process flows, data flows and project and change management plans.
• Communicates effectively with users and colleagues. Conducts regular day-to-day communication with JHM teams and vendor's installation team.
• Demonstrates proficient degree of analytical skills.
• Supports multiple concurrent work efforts, educates and coaches other team members, and works with minimal supervision in support of team initiatives.
• Works as a member of a specific application team as well as with other application and technical teams.
• Responsible for developing and documenting the internal procedures that will be used in conjunction with applications.

Job Responsiblities :

The Ambulatory Digital team is responsible for a considerable amount of Honor Roll, Gold Star, and Diamond metrics. In addition, we have 76% of our patient population active on MyChart and over 5,000 EpicCare Link users (1,571 Care Link sites). The team supports highly visible applications to our external users which requires prompt service and attention. This junior application coordinator would contribute to the daily maintenance so the more senior AC's can continue to improve our applications and take on the more challenging and impactful projects.

A junior application coordinator would assist in the projects above and take on daily maintenance of the Ambulatory Digital applications. This position would also process proxy requests received daily, monitor and maintain various work queues including the MyChart Help Desk in basket, assist in the facilitation and coordination of Patient Family Centered Design committee, support daily maintenance of CareLink, clean up existing patient-entered questionnaires in production and building net-new questionnaires.

Education : Baccalaureate degree, education or health related field with educational courses. Professional certification(s) and / or related experience

beyond minimum training experience qualifications may substitute for formal education requirement on a two years experience-for-one year education basis.

Certifications : Required to complete and pass certification in assigned EPIC application module(s) within 120 days of employment in this role.

Experience :

Preferred Job Qualifications :

Knowledge, Skills, & Abilities (KSA's) :

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Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

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Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.