Pathology Customer Service Lab Tech

The Johns Hopkins Hospital is a world-renowned leader in patient care, serving the greater Baltimore community and patients from all across the globe.
Our friendly and knowledgeable staff teams provide support throughout our many specialty departments and centers, from primary visits to emergency care.

What Awaits You?

• Career growth and development
• Tuition Assistance
• Diverse and collaborative working environment
• Affordable and comprehensive benefits package

Location: Johns Hopkins Hospital-Baltimore, MD-Core Lab Customer Service

Full Time/Day Shift-7am-3:30pm

Weekend Rotations Required

Position Summary:

• Reports to a Technical Service Representative-MT, Lead Medical Technologist, or Customer Service Supervisor.
• Responsible for external transportation coordination, specimen receiving, specimen processing, problem-solving, and tracking of specimens referred from affiliate sites and external laboratory clients and customers.
• Interface the needs of physicians, nurses, ward clerks, and external health providers, with technical and logistic information related to laboratory services available through the JHH Department of Pathology.
• Monitors services provided by commercial reference laboratories.
• Troubleshoots external specimen problems within the Pathology Laboratory Division.

Minimum Qualifications:

Education:

• An Associates (A.A. or A.S.) degree as a Medical Laboratory Technician, which included a 6-month supervised clinical internship in an approved laboratory; and/or equivalent education and training in microbiology, chemistry, hematology, immunohematology, or related specialty field.
• High School Diploma or GED may be considered where an individual with a broad range of experience as a Pathology Lab Tech II or higher, with 5 or more years of experience and progressive demonstration of the skills necessary to perform the essential job functions.

Work Experience:

• Six months of MLT internship. Alternate consideration of an individual with a broad range of experience as a Pathology Lab Tech II, with 5 or more years of experience and progressive demonstration of the skills necessary to perform the essential job functions.

Required Licensure, Certification, On-going Training:

• MLT(ASCP), preferred.

Important Notices:

***Effective January 1st 2022, you must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of your vaccination status as part of your occupational health screening. Exceptions to the COVID-19 vaccination requirement may be granted to individuals for religious beliefs or medical reasons by following the proper protocols. Employees at Johns Hopkins All Children’s Hospital, its affiliate  locations and Florida State Residents are not required to obtain the COVID-19 vaccine. In the wake of the COVID-19 pandemic, the Johns Hopkins Health System remains committed to providing the highest quality care for our patients and our communities. We encourage you to explore our current opportunities.

***Authorization to Work in the United States: Applicants who require sponsorship now or in the future will not be considered for this position.

Salary Range: Minimum 18.69 per hour - Maximum 30.87 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

JHM prioritizes the health and well-being of every employee. Come be healthy at Hopkins!

Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.