PATIENT SVC COORD III

Reporting to the department supervisor, this position is responsible for supporting management in the billing and collection of accounts receivable for
the Health System and/or to resolve complex payer issues to completion on a daily basis. Critical to this position is a basic understanding of the
importance of evaluating and securing all appropriate financial information to maximize reimbursement for the Health System. The Patient Service
Coordinator must demonstrate proficiency in billing and/or collection of at least one payer’s billing practices, with basic understanding of additional
insurance payer’s billing and collection practices. Must demonstrate analytical skills to resolve debit and/or credit balance accounts. The Patient
Service Coordinator works as team member and positively accepts change throughout the Health System.
This position is responsible for serving as a team member of a receivable processing unit for multiple entities, and, as such, must establish
relationships at all facilities and be familiar with each institution’s computer and payer contracts.
Competencies:
A. Education: Associate in Arts Degree in Accounting, Business Administration, or a related area of study or equivalent
combination of education and work experience preferred. (Work experience can be substituted on a 2 to 1
basis.)
B. Knowledge:  Requires detailed working knowledge of accounting or general office procedures.
 Requires knowledge and demonstrated proficiency in at least two or more specific payer’s application,
and/or billing and collection process guidelines.
 Preferred knowledge of additional insurance payer’s billing and collection practices. Is able to obtain
payer specific details, as necessary, and is able to complete additional payer billings and collections,
as needed. Works with other Patient Financial Service Coordinator’s to resolve accounts to
completion. Completes appropriate follow-up and monitoring of accounts until resolution.
 Preferred detailed knowledge of the Johns Hopkins Health System (JHHS) financial policies and
procedures and/or understands other available insurance resources for patients.
 Requires ability to understand, interpret, evaluate, and resolve basic insurance related issues and
effectively analyze situations with billing and/or account receivable.

Salary Range: Minimum 18.31 per hour - Maximum 30.24 per hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility.

In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

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Diversity and Inclusion are Johns Hopkins Medicine Core Values. We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.