Patient Experience, Platform Director

Johnson and Johnson is recruiting for a Technology Product Director, Patient CRM. This position's primary location will be Titusville, NJ with occasional domestic travel primarily in the NJ, PA area. At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https : / / www.jnj.com / . Our J&J Innovative Medicine Technology promise is to create a future where disease is a thing of the past by unlocking the power of people, technology, and insights. Do you want to be part of this mission? This role is a critical leadership role in driving us to achieve this promise! Every patient's healthcare experience is unique and shaped by personal experiences and beliefs, the presence or absence of support networks, provider and payer dynamics, and socioeconomic factors. For many patients and their caregivers, the decision to start or stop treatment is overwhelming. Janssen recognizes this and is passionate about experiences that are personalized, helpful, and hopeful. We believe technology can be key to supporting patients in their journeys! The position will partner closely with our Patient Engagement and Customer Solutions (PECS) organization to own the program implementation and platform management of the J&J withMe Patient CRM. The role will enable vision definition and delivery of solutions for patient service experiences across therapeutic areas. This role will engage across multiple functions to deliver a vision for next generation services. Responsibilities : Lead and manage the Salesforce Multi Cloud implementation across workstreams ensuring on time completion while practicing agile methodologies. Ensure integration across the Patient Experience Product roadmaps to amplify business outcomes. Establish and advance business relationships to support the future advancement of the Patient CRM aligned with business priorities and process improvements. Facilitate clear communication and provide regular updates on build progression while leading a cross-functional team and encouraging a collaborative team dynamic. Define and measure business value realization throughout the product lifecycle, incorporating external benchmarks and result driven product performance. Structure and lead strategic technology collaborations and contracts with vendors to ensure high-value partnerships and services.A Bachelor's degree is required. At least 10 years of career experience with Technology. A Minimum of 5 years in Life Sciences. Key Experience & Skills

• Experience delivering large scale programs from concept through delivery and operations is required.
• Life sciences or healthcare demonstrable experience is required.
• Familiarity with Patient Support Services and / or Hub Service Management in the Healthcare industry is highly preferred.
• 2 years of people management experience is preferred.
• Excellent verbal and written communication skills, with outstanding interpersonal skills are required.
• The ability to lead multiple priorities and operate with poise and integrity in a high-profile, and evolving environment.
• Anticipates and communicates the need for change and innovation empathetically while ensuring an outcome centered approach.
• Dedication to Our Credo, Diversity, Equity & Inclusion by ensuring we are attracting, developing and retaining talent that reflect the communities our teams serve
• Promotes a team dynamic of empowerment and accountability, eliminates barriers and pushes decision-making to the lowest appropriate level Technical Experience
• Experience with leading technology products supporting SPI / PHI data and understanding HIPAA regulations and requirements.
• Experience with three or more of the following technologies is required : Salesforce Service Cloud, Salesforce Health Cloud, Salesforce Marketing Cloud, Salesforce Experience Cloud, Customer Data Platforms (CDP), Analytics Technologies, Data Science Model integration.
• Technology product management experience, including delivery, operations, and continuous improvement is required.
• Flexibility to adjust to changing circumstances and navigate through uncertainties as program challenges arise
• Experience with Agile SDLC methodologies is required. The anticipated base pay range for this position is $146,000 to $251,850. Bonus Language (INCLUDE IF APPLICABLE TO THE POSITION) : - The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar / performance year. Bonuses are awarded at the Company's discretion on an individual basis.
• Employees and / or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs : medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Employees may be eligible to participate in the Company's consolidated retirement plan (pension) and savings plan (401(k)).
• This position is eligible to participate in the Company's long-term incentive program.
• Employees are eligible for the following time off benefits : Vacation - up to 120 hours per calendar year Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year Holiday pay, including Floating Holidays - up to 13 days per calendar year of Work, Personal and Family Time - up to 40 hours per calendar year
• Additional information can be found through the link below. https : / / www.careers.jnj.com / employee-benefits The compensation and benefits information set forth in this posting applies to candidates hired in the United States. Candidates hired outside the United States will be eligible for compensation and benefits in accordance with their local market.

Salary : $146,000 - $251,850