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Automotive Service Advisor - Johnson Lexus of Durham

Johnson Automotive
Durham, NC Full Time
POSTED ON 3/30/2025
AVAILABLE BEFORE 5/29/2025

Johnson Lexus of Durham has the exciting opportunity to expand its team with the addition of a Full-Time Automotive Service Advisor! We are seeking a friendly and motivated individual with a positive attitude to fill this open position immediately! If you are customer-service oriented and interested in working in a fast paced environment with great earning potential, this is an excellent opportunity for you!
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Johnson Lexus of Durham is a member of Johnson Automotive, which is one of the fastest growing automotive companies on the east coast. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guest’s experiences.
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This position will assist with the operations of the Service Department by advising and counseling guests on any necessary vehicle service repairs as recommended by technicians.
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Essential Responsibilities:

  • Greet and assist guests in a timely, efficient and friendly manner;
  • Advises guest of the care and needs of their vehicle;
  • Provides complete and accurate written cost estimates for repairs and services;
  • Checks repair progress and contacts guests with necessary updates;
  • Complete necessary paperwork with accuracy;
  • Refers to service history, inspects vehicles and recommends service needs;
  • Establishes guest’s method of payment;
  • Maintain a high level of customer satisfaction;
  • Maintain and update notes and information in a customer database;
  • Other duties as assigned by management.

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Knowledge, Skills and Abilities Required:

  • Service Advisor experience required;
  • ADP experience preferred;
  • Basic computer knowledge including Microsoft Office;
  • A valid driver’s license and clear driving record;
  • Ability to maintain a positive attitude while working under pressure;
  • Compelling written and verbal communication skills;
  • Ability to work both as a team and independently;
  • Capability to prioritize multiple tasks effectively;
  • Possess excellent customer service skills;
  • Flexible work schedule Monday through Friday and some Saturdays.

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Benefits:

  • Your elected health and ancillary benefits begin on the first day of the month following 60 days of employment.


    Choices:

    Medical Insurance

    Dental Insurance

    Vision Insurance

    Basic Life (employer paid), Voluntary Life, and AD&D Insurance

    Long-Term Disability

    Short-Term Disability

    Accident Insurance

    Cancer Insurance

    Critical Illness Insurance

    FSA and HSA options

    EAP (Employee Assistance Program)

    Pet Insurance

    WillPrep Services

    TravelAid (Assistance Services Program)

    PTO/ Holiday after 90 days (PTO usable after 6 months)

    401(k) with match after 6 months


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Johnson Automotive is an Equal Opportunity Employer.'

TAG2 = Service

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