What are the responsibilities and job description for the Sales Appointment Center (BDC) - Johnson Subaru of Cary position at Johnson Automotive?
Due to remarkable growth, Johnson Subaru of Cary has the exciting opportunity to expand its team of Sales Appointment Center, (BDC) Associates! We are seeking friendly, goal-oriented individuals with positive attitudes to fill open positions immediately. Bring your ambition and passion, and we will take care of the rest!
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Johnson Subaru of Cary is a member of Johnson Automotive, one of the fastest growing automotive groups on the East Coast. Johnson Automotive has earned a reputation for outstanding customer service and first-class operation by hiring top performers that are eager to elevate our guest’s experiences.
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Essential Responsibilities:
- Contacting and communicating with guests to identify their automotive needs;
- Responsible for tracking, responding to, and managing all Internet sales leads;
- Monitors incoming email traffic and internet inquiries;
- Develops guest prospecting file upon receipt of a lead;
- Quotes pricing, rates and automobile availability to guests within department guidelines;
- Schedules sales appointments and pairs guests with Sales Consultants if necessary;
- Maintain and update notes and information in the customer database;
- Keep abreast of new features and available accessories, and translates their benefits to guests;
- Direct guests to product information resources;
- Maintain high customer satisfaction scores, gross averages and monthly unit counts;
- Develop career skills through regular training and instructions;
- Research available vehicles and relevant products;
- Learn, understand and abide by Federal, State and Local laws.
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Other duties as assigned by management.
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Job Requirements:
- Business Development Center experience is preferred;
- Must be proficient with Microsoft Office, Internet, and CRM;
- Professional appearance and strong written and verbal communication skills;
- Possess outstanding negotiation skills;
- Have the ability to work both independently and as part of a team;
- Must be able to multi-task in a fast paced environment;
- Must be able to meet company’s employment requirements;
- Must pass a pre-employment drug test, background check, driving record check, and we E-Verify
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Flexible work schedule, including the ability to work on Saturday and Sunday
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Benefits:
Your elected health and ancillary benefits begin on the first day of the month following 60 days of employment.
Choices:
Medical Insurance
Dental Insurance
Vision Insurance
Basic Life (employer paid), Voluntary Life, and AD&D Insurance
Long-Term Disability
Short-Term Disability
Accident Insurance
Cancer Insurance
Critical Illness Insurance
FSA and HSA options
EAP (Employee Assistance Program)
Pet Insurance
WillPrep Services
TravelAid (Assistance Services Program)
PTO/ Holiday after 90 days (PTO usable after 6 months)
401(k) with match after 6 months
.Johnson Automotive is an equal opportunity employer.
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