What are the responsibilities and job description for the Customer Service Rep (Bilingual) position at Johnson Bros. Bakery Supply, Inc?
Carries out all customer service activities such as responding to inquiries, processing orders and handling complaints, in a prompt, courteous and effective manner. Other responsibilities include phone duties, greeting visitors, scheduling and other clerical duties as directed.
Responsibilities
- Process and input customer orders
- Run reports to check for product availability
- Coordinate special, last minute shipping requests with transportation and operations department
- Trace orders as needed
- Ensure proper invoicing of accounts by verifying computer generated invoices
- Maintain excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner
- Report customer feedback to management, including any signs of customer dissatisfaction
- Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
- Answer phone calls and operate various types of office machines and computers necessary to perform daily duties
- Act as backup during Account Manger's time off or vacation by handling all customer orders
- Other duties as assigned
Qualifications
- Must be bilingual in Spanish language
- Previous customer service experience a plus
- Computer skills to include data entry and Excel
- Ability to multi-task and be organized
- Team player with a great personality that is self-motivated with an engaging level of enthusiasm
Pay and Benefits
- $16/hour, paid weekly
- Benefits after 60 days
- Monday - Friday schedule
Salary : $16
