What are the responsibilities and job description for the Service Advisor position at Johnson Brothers Ford II, Ltd?
We are looking for a personable Service Advisor to act as the liaison between our customers and service technicians. The Service Advisor's responsibilities include greeting customers, listening to requests, scheduling appointments, estimating costs, and verifying insurance. The Service Advisor will ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.
To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.
To be a successful Service Advisor, you should have excellent customer service, interpersonal, and communication skills. You should also have a strong understanding of automotive technology and of the automotive industry.
Responsibilities of the Service Advisor:
- Greeting customers and directing them to available mechanics
- Consulting with mechanics regarding necessary repairs and possible alternatives to expensive repairs
- Using your knowledge of our products and services to sell or provide in-depth information about available parts and service options to customers
- Answering questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up
- Providing customers with information and advice on warranty protections, potential cost savings, and the advantages of trading in versus fixing their car
- Managing and overseeing the dealership's workflow and schedule
- Calling customers to advise them about service changes or car pick-up times
- Maintaining positive customer relationships to ensure repeat business
- Ensuring all details on services rendered and costs are related to customers and processing their payments
- Liaising with service technicians about parts ordering and ensuring parts are available when needed
Requirements of the Service Advisor:
- Experience in the automotive field preferred
- A strong understanding of automotive technology and the automotive industry
- Proficiency with industry-specific software
- Excellent customer service, interpersonal, and communication skills
- Strong organizational, decision making, and problem-solving skills
- The ability to communicate with mechanics, customers, and management
**Rotating Saturdays off
What We Offer:
- Family owned and operated since 1982
- Average employee tenure is 10 years
- Voted #1 in Customer Satisfaction
- 13-time Ford President’s Award Winner
- 401K offered with dealer match
- Life Insurance Policy
- Long Term Disability
- Health Insurance- partial payment
- Employee Savings Assistance
- Quarterly Employee Appreciation Lunch paid for by dealership
- Saturday Lunch paid for by dealership
- Core Values- Urgency, Growth, Respect, Attention to Detail, Integrity, Teamwork
