Director of Financial Aid

Salary : $91,900.00 - $96,900.00 Annually

Location : Charlotte

Job Type : Full-Time Staff

Job Number : 202500006

Division : Strategic Enrollment and Retention Management

Department : Financial Aid

Opening Date : 02 / 04 / 2025

Closing Date : 3 / 4 / 2025 11 : 59 PM Eastern

Responsibilities

Under the direction of the Senior Vice President for Strategic Enrollment and Retention Management, the Director of Financial Aid performs a variety of administrative and supervisory duties related to managing the daily operations of the University's Financial Aid Office and related programs. Assures compliance with applicable laws and regulations. Cultivates an environment that promotes a positive image of the University in the eyes of prospective and current students, parents, faculty, staff and administrators.

Provides strategic leadership in the administration of financial aid and scholarship programs.

Fosters and maintains a supportive student-centered atmosphere that is sensitive and responsive to students; ensures that the highest quality of customer service is provided to all clientele; collaborates with the Office of Admissions, Student Accounts and other departments to develop and maintain seamless procedures that link interdepartmental processes.

Develops, administers and evaluates plans and policies to improve financial aid programs and services; assures timely dissemination of information concerning financial aid opportunities, procedures and requirements; provides information and counseling to students and parents.

In collaboration with the Chief Financial Officer, implements internal audit procedures; reconciles records with the Business Office; oversees external audits.

Serves as a resource to the President's Executive Cabinet, keeping the Cabinet is informed of trends, resources, programs, policies and regulations; provides analysis as it relates to the role of financial aid in recruiting, retaining and serving students; interprets changes in financial aid regulations and informs administrators and faculty of their impact on the University.

Serves as a member of standing and ad hoc committees including the Financial Aid Committee; aids in improving the committee's effectiveness in developing student financial aid policies.

Qualifications

A master's degree and five years of financial aid experience, including three years as the assistant or associate director of financial aid are required. Experience gathering, analyzing and reporting for data- driven decision making. Knowledge of and proficiency with integrated student information systems such as Jenzabar EX, Banner or Oracle. Excellent communication and interpersonal skills are required.

Supplemental Information

To apply, please include a cover letter, resume, and contact information for three supervisory references including the most recent supervisor.

Finalists for this position are subject to a background check. Employment is contingent upon the successful completion of a background investigation including criminal history and identity check.

We offer a complete benefits package to full-time employees working 30 or more hours per week including health care, dental, vision, retirement, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave.

Health Insurance Plans

The University offers two PPO Plans, one being a High Deductible Health Plan that are administrated by Healthgram and utilizes the Great West Health (GWH)-Cigna PPO network. A Wellness Premium discount is available to those that participate. A full vision benefit is included. Health insurance coverage becomes effective on the 61st day of employment.

Dental Insurance

The University offers dental coverage through Delta Dental of North Carolina. This coverage takes effect on the first day of the month following 60 days of continuous employment.

Life Insurance

The University provides a group term life insurance policy through The Standard with a value of one times the annual salary. This coverage takes effect on the first day of the month following 60 days of continuous employment.

Long-term Disability Insurance

The University provides each full-time employee with group long-term disability insurance through The Standard. This coverage takes effect on the first day of the month following 60 days of continuous employment.

Supplemental Policies

Supplemental life insurance and short-term disability, accident and cancer policies are available through Colonial and Aflac. Premiums for these individual policies may be paid through payroll deduction.

Retirement

To assist faculty and staff to plan for their retirement, Johnson C. Smith University provides a 403 (b) retirement plan utilizing TIAA that allows for supplemental and matching contributions. Enrollment in this plan is not automatic . Employees may elect a percentage towards supplemental contributions immediately. Eligible employees are required to contribute in order to receive the University's match after 1 year of service. The University will match contributions on a dollar for dollar basis up to a maximum of 5% for eligible employees.

Sick Leave

Faculty and non-academic personnel accrue one paid day of sick leave for each month of employment the calendar year. Accrued but unused sick leave may be accumulated and carried over from year to year, up to a maximum of 60 days. Sick leave may be taken for the employee's personal illness, medical appointments or the illness of a parent, child or spouse.

Vacation Leave

Non-academic personnel earn one paid day of vacation leave for each month of employment during the calendar year. Administrative Officers and Non-academic personnel may accrue a maximum of 20 vacation leave days.

Bereavement Leave

Non-academic personnel will be granted up to three days of bereavement leave for the death of an immediate family member.

Other Leaves of Absence & Holidays

Other leaves of absence including sabbaticals, leave for military and jury duty, educational and Family / Medical Leave are available for eligible employees. The University is closed in observance of 13 holidays.

Tuition Remission

Full-time employees who have completed six months of continuous service are eligible to enroll in a maximum of three semester hours at Johnson C. Smith University and will receive a discount of one-half of the tuition cost. If an employee qualifies for tuition remission, the dependent children of that employee may also receive the tuition discount for up to 18 credit hours. Through the Council of Independent Colleges Consortium employees and their dependents may also be eligible for a full tuition waiver at one of over one hundred participating consortium schools.

HealthPlex and Wellness Programs

The grant-funded facility is available to all employees during the hours of operation and a coordinator is on duty to train employees to properly operate the equipment and get the most out of their workout routine. The University also sponsors a variety of Wellness programs throughout the year for faculty, staff and students.

Employee Assistance Program

The Employee Assistance Program (EAP) is designed to help employees and their immediate family members who are troubled by marital, financial, and emotional and substance abuse and other problems. Services provided through the EAP are strictly confidential and free of charge. University EAP services are provided through Atrium Health and The Standard.

Do you have at least 5 years of financial aid experience including at least 3 years as the assistant or associate director of financial aid

Required Question

Salary : $91,900 - $96,900