Network Operations Tech

Description

BASIC PERSONAL RESPONSIBILITIES

1. Above all, to grow closer to Jesus Christ. Through intentional, daily time with the Lord, seek to keep Jesus Christ as the priority of your life, realizing that prayer, Bible study, and Christian discipleship are essential to growing in Gods will each day.
2. Seek to emphasize quality, Christ-centered relationships for both family and friends. We therefore highly encourage a strong work-life balance for all employees.
3. Actively seek to be an individual who emphasizes a spirit of teamwork, flexibility, and quality in all aspects of daily work.

JOB SUMMARY: Maintain, upgrade, and support technology network and server infrastructure for all locations at Johnson Ferry. Oversee helpdesk functions and provide tier 2 support. Manage end-user device life cycle and refresh process.   

ESSENTIAL FUNCTIONS:

• Monitor, administer and support various campus network infrastructure and servers in coordination with the Network Engineer.
• Build, manage and deploy network infrastructure, servers and applications as required.
• Assist with IT infrastructure projects, upgrades and deployments as needed.
• Manage end-user device life and refresh processes.
• Deploy and maintain special-purpose desktop systems and associated applications (i.e., AV presentation machines, kiosks, and audio/video editing stations).
• Oversee helpdesk operations and provide tier 2 helpdesk support as needed.
• Develop end user documentation and provide training as required.
• Provide emergency on-call support as needed.
• Additional duties as assigned by supervisor.
• Attend and participate in all regular staff meetings, functions, retreats, training, etc.
• Support the Senior Pastor and all other church staff.

Qualifications

TEAM VALUES & CRITICAL SKILLS

• Team Values
  • Trust - We are for one another. We have the courage to offer and receive honest thoughts and feedback, while also protecting our relationships.
  • People-First - We believe that people are our first ministry priority. Events and programs are important only to the extent that they allow us to love and serve people.
  • Health - We desire to be the healthiest version of ourselves: relationally, emotionally, spiritually, and physically.
  • Collaboration - Our overall mission and vision drive what we do. We work hard to destroy ministry silos and believe that we are better when we work together.
  • Development - We desire to grow and improve in our work. We strive to multiply our impact by training and developing others to follow Gods calling.

• Critical Skills
  • Functional knowledge of Windows operating system (Windows 11, Windows Server), Mac operating system, Apple IOS, PC and Mac network connectivity, network printing, Mac management systems, VMware vSphere, Microsoft Exchange, SQL server, Microsoft Teams, Skype for Business, Cisco switching and routing.
  • Flexible work hours are required with occasional weekend or on-call support.
  • Highly organized and able to effectively multitask.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Able to manage multiple projects/priorities simultaneously.
  • Handles all sensitive information with the greatest possible confidentiality and care.
  • Works flexibly with a variety of personalities.
  • High attention to detail.

PREFERRED QUALIFICATIONS

• Bachelor’s degree or equivalent and 2 experience supporting enterprise IT infrastructure.
• 1 year(s) experience directing, supervising, or managing others or leading a project
• Cisco and Microsoft certifications desirable.

PHYSICAL ABILITIES

• Ability to lift up and carry 50 or more pounds
• Able to walk and stand for extended periods of time
• Physically able to work inside and outside in various weather conditions