What are the responsibilities and job description for the Bank Systems Support Assistant Manager position at Johnson Financial Group?
Overview:
Position Specific Responsibilities
Coaches, councils and trains the team(s) to improve individual skills. Manages a subset of the team to include assisting manager with resourcing /planning, supports strategic initiatives, vendor management, and the JFG user experience. Evaluate, implement, and support new and existing projects / initiatives that promote efficiency, leverage technology, reduce risk and/or reduce costs. Collaborates closely with leaders across the organization.
Acts in the capacity of the department manager in their absence.
Position Specific Responsibilities
- Works to develop team skillset to ensure ability to support functions in an evolving environment.
- Assists in developing department strategy and budgets to successfully meet corporate targets and goals.
- Identifies Risks and mitigates controls as they pertain to the systems the team administers.
- Directs and manages oversight project activities.
- Supports corporate initiatives and collaborates with various LOB’s and product development team on platform and application enhancement and conversions.
- Reviews internal ticketing system to ensure metrics & SLA’s are achieved
- Responsible for the formulation of team documentation and department procedures.
- Assists with formulation of department systems Business Continuity processes.
- Manages resolution of large, complex systems issues.
- Responsible for forecasting staffing resources.
Job Requirements – Education, Knowledge and Skills
- 3-7 years of strong / proven management skills.
- 5-10 years operational experience with strong knowledge across multiple functions.
- 2 years related banking experience with knowledge across operations functions.
- Working knowledge of systems the Banking Systems team administers, desired.
- Knowledge of business and management principles involved in strategic planning, resource allocation, leadership techniques, production methods, and coordination of people and resources.
- Experience with system conversions and bank mergers and acquisitions considered a plus.
Our culture embraces diversity, equity, & inclusion; one where everyone feels valued and heard. For more information on JFG's culture and diversity efforts, including our employee resource groups, please visit the Diversity section of our career website.
