What are the responsibilities and job description for the Wealth Assistant position at Johnson Financial Group?
Overview:
Primary responsibility is to provide comprehensive support to the Wealth Advisors and Portfolio Managers. The Wealth Assistant will be responsible for delivering a high degree of business efficiency and professionalism that will enhance the client experience and positively impact new business development, client referral and retention efforts.
Key Responsibilities
- Core business understanding of Wealth services and business strategy to proactively support Wealth Advisors /Portfolio Managers throughout processes of client implementation, maintenance, and communication.
- Thorough knowledge of core Wealth and Bank operating platforms.
- Responsible for accurately opening and closing of accounts within Wealth operating systems; including initiating and tracking status of deposits as well as cash and asset transfers to/from accounts.
- Understanding and ability to articulate full scope of JFG products and services.
- Research and assist in resolving client inquiries and issues through to resolution; displays initiative to problem solve and escalate when appropriate, ability to work independently.
- Trade execution and verification at the direction of the Wealth Portfolio Manager or Wealth Advisor.
- Responsible for review, disbursement, and updating of required reports (outlier reports, direct to hold letters, investment policy statement updates, etc.).
- Process various client requests including but not limited to: wire transactions, funds transfers, distributions and general servicing needs.
- Actively manage inherent risks by adhering to internal policies and procedures, regulatory and statutory requirements and exercising sound judgment. Maintain client files to meet industry standards and compliance requirements.
- Accurately and timely prepare correspondence, reminders/ticklers, performance reports, documents, adhoc reports, proposals and other administrative functions.
- Proactively schedule client appointments and meetings, acts as the key liaison for organizing and managing client events. Coordination of meetings, calendar management, answering phones, filing, and processing of mail.
- Prepares and creates specialized sales presentations, client review materials, and client communication materials under limited direction from Wealth Advisors/Portfolio managers
- Participates in developing learning objectives/training materials and performs individualized training for frontline wealth associates. Acts as a go-to person for investment management software technical/functional support for frontline Wealth associates.
Job Requirements
- Bachelor’s degree with minimum 3 years experience in the financial services industry. Work experience may be considered in lieu of education.
- Excellent oral and written communication skills; proven organizational, analytical and follow up skills.
- Proficient with MS Office Suite of products, trust accounting systems and bank operating systems.
- Investment custody and/or Trust accounting system knowledge highly desired.
- Experienced WM Assistants will have working knowledge of specific software (i.e. Financial Planning software, Trading Calculators, etc.).
Our culture embraces diversity, equity, & inclusion; one where everyone feels valued and heard. For more information on JFG's culture and diversity efforts, including our employee resource groups, please visit the Diversity section of our career website.
