What are the responsibilities and job description for the Help Desk Specialist II position at Johnson Health Tech Companies?
Job Description
Job Description
Description : Position Overview :
Under the guidance of the IT Manager, the IT Support Specialist will be responsible for providing day-to-day IT support across the company. This role serves as an escalation point for other team members, addressing complex issues and ensuring effective resolution. Key responsibilities include supporting end-user systems such as PCs, Macs, mobile devices, and associated software. Additionally, this role will handle escalation tasks, with access to IT Systems Administrators for further assistance.
An important job requirement for this position is, we believe in hiring for attitude and training for skills. We are looking for individuals who are enthusiastic, adaptable, and aligned with our company values. The perfect candidate is naturally curious and desire to learn new and exciting technologies.
You will need to have a strong initiative-taking drive and be able to review SOP documentation.
About our team :
Our team thrives on a positive can-do attitude and a commitment to continuous improvement. We seek individuals who bring energy and enthusiasm to this role.
Responsibilities : Infrastructure
- Support daily IT operations through the IT Help Desk.
- Identify areas for Help Desk process improvement, including but not limited to reducing ticket creation and documentation of complex issues.
- Communicating with Help Desk lead on needed improvements.
- Ensure all tickets are properly triaged to the correct IT staff.
- Responsible for adds, moves, and changes throughout the IT ecosystem.
- Troubleshoot end user hardware and software issues.
- Meet Ticket SLA and Help Desk KPI’s.
- Resolve required hands-on solutions within the office for end users and infrastructure.
- Assist with break / fix solutions.
- This is a 5 day in office position.
Work Practices :
Communication / Teamwork :
Marginal Job Functions :
Requirements :
Hiring for Attitude :
Education :
Experience :
Technical Requirements :
Benefits :
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include :
EOE / M / W / Vet / Disability
