ECM- Contract Solutions Intern 1 of 1

In partnership with the US Region, the Contract Solutions Intern is accountable for supporting and designing the contract platform(s) needed to enable the ongoing execution of evolving regional contracting strategies. This is done by:

• Managing and supporting system strategy and platform growth.
• Supporting the management of the portfolio of contract strategies and solutions.
• Supporting to ensure a competent and trained contracting workforce.
• Supporting, measuring, monitoring and reporting through governance on the success of the US Region in maintaining a harmonized environment.
• Monitoring commercial and regulatory trends and sharing channel expertise and best practices.

  Role Objective

  The Intern, Contract Solutions is responsible for providing business process and technical application support by addressing System Development Life Cycle (SDLC) documentation changes, coordinating or performing bug fix testing, any other business related error handling and change controls with key contracting applications such as Model N (branded Integrated Contracting Solution (ICS) & Contract Optimization Revenue Excellence (CORE)) and others. The Intern monitors applications, issue resolution and communication across the U.S. Region and partners with IT on proactive analysis and trending of issues.

  Major Responsibilities

  • Monitor application and issue resolution, partner with IT on analysis and trending of issues, and handle communication across the U.S. Region.
  • Responsible for supplemental data requests within key contracting applications.
  • Serve as point of contact for key contract applications including ICS & CORE, and legacy systems; receive and triage problems identified with business users, collaborate with IT team to conduct a root cause analysis and communicate outcomes and next steps to partners, coordinate notifications with US region on identified issues, challenges, and direction.
  • Coordinate the successful signature of any SDLC requirements following the remediation of known issues including leading the change control process, coordinate or perform bug fix testing because of identified issues.
  • Analyze and trend logged issues, recommend improvements to the US region management to reduce future anticipated issues, serve as a user-level advocate to ensure system performance expectations are met or maintained, craft metrics to summarize performance of system and environment.
  • Recommend actions for improvement, develop and deliver presentations to the US region during future state operational channel governance meetings on trending, performance, and recommend and contribute to the management of the project pipeline or other system support issues.

    Key Competencies/Skills/Requirements

    Analyses:

    • Analyses
    • System Knowledge
    • Data Knowledge and Reporting

      Business Knowledge:

      • Contracting Process and Knowledge
      • Industry Knowledge
      • Organization Structure
      • Customer Focus

        Communications:

        • Two Way Communication (Listening and Leading)
        • Verbal Skills
        • Written Skills

          Continuous Learning:

          • Development Plan
          • Career Management
          • Feedback and Self-Awareness

            Partnering:

            • Relationship Management
            • Influencing for Positive Outcomes
            • Team Skills
            • Collaboration
            • Diversity and Inclusion

              Planning:

              • Time Management and Prioritization
              • Projects and Task Management
              • Problem Solving/Decision Making:
              • Identification of Problems
              • Analysis
              • Decision/Judgment
              • Solutions
              • Innovation/Creativity