Senior Analyst, Key Account Management Insights

Johnson & Johnson is recruiting for a Senior Analyst, Key Account Management Insights to join our MedTech Surgery business located onsite at our Raritan, NJ, Cincinnati, OH, Warsaw, IN, West Chester, PA, Raynham, MA, and consideration for other MedTech sites at the hiring manager's discretion. Consideration for a remote setup also considered at the hiring manager's discretion.

Johnson & Johnson

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.

Position Summary

Enabling An Insights-based Commercial Ecosystem Is a Critical Growth Accelerator For J&J MedTech. The Analyst, Customer Insights (Sales) Insights Is Responsible For Delivering Account-level Insights And Analytics As Part Of a Broader End-to-end Performance Assessment Of Commercial Strategy & Execution For JJMT Surgery. This Includes Helping Execute:

• Connected Field Sales/Key Account Management/Marketing/etc. Account Planning capabilities
• KPI measurement
• Other customer-based tools/reporting, analytics, insights for the Field Sales/Business Units/ASC teams to leverage and leadership to review.
  
  

The Analyst will partner with Field Sales, Business Unit and ASC teams to support analytics including, but not limited to key business questions, Account Management, Finance, Pricing Strategy. Role will deliver proactive, data-driven and action-oriented insights in support of strategic growth priorities & organizational goals and partner with the Strategic Business Insights teams to help answer Platform/Business unit requests.

The Analyst will establish and maintain critical internal relationships across functions & partners, including: Field Sales, Key Account Management, Business Units, Marketing, Finance, IT, Pricing strategy and contract execution insights.

Responsibilities

Deliver the following for Field Sales, Business Units, ASCs:

• Customer Insights as part of JJMT Surgery / Ethicon "data & insights ecosystem". Goal is to scale & operationalize insights sharing & actioning, progressing to more proactive and predictive insights, vs. customized & reactive. Partner with Data Science and Solutions, IT, Customer Solutions ("the Center"), other teams to identify where and how to scale capabilities.
• Complete Connected Account Planning process (FSO KAM Marketing etc.), along with other evolved approaches to integrated measurement & optimization for the Field Sales, Business Unit and ASC teams. Provide account, region, area level analytics.
• Find opportunities and gaps for respective scope, in alignment with overall business growth strategies.
• Track sales vs. targeted performance at the territory, region, and area levels. Identify key insights and account trends.
• Deliver and disseminate KPIs metrics for FSO/BUs/ASCs linked to commercial strategy and performance targets. Share key assessments, recommendations and standard processes on ongoing basis.
• Drive pull-through and shared accountability to metrics and approach.
• Partner with across teams (Sales & Business Unit, Marketing, Key Account Management, etc.) leadership to guide discussions (upstream and downstream data & insights) & drive action and accountability. Proactively find meaningful, productive insights (e.g. sales opportunities, standard methodologies), in partnership with other functions, finance, pricing, marketing, IT, SBI, third party, etc., and clearly present recommendations to respective partners.
• Change Management: Serve as a change agent for critical commercial transformation initiatives and represent key Customer Insights with the Field Sales and Key Account Management organizations.
• Create open environment for team members across Customer Insights to share perspective on current events across regions, and feedback on how to improve analytics capabilities
• Recognize team members' contributions to projects and major initiatives in team settings to acknowledge team's success
  
  

Required Minimum Education:

• BS/BA in business, marketing, statistics, mathematics, or related field
  
  

Required Years of Related Experience:

• 4-6 years of work/industry experience.
• A minimum of four (4) years of progressive experience in forecasting, strategic insights, business analytics, finance, or a related field
  
  

Required Knowledge, Skills and Abilities:

• High Technical Skills that include: advanced capabilities in Microsoft Excel; advanced visualization (e.g. Tableau, Qlik, PowerBI); Data Analysis techniques (e.g. SPSS, SAS, Python, R); MS Office (Some but not all Required
• Extensive experience in partnering with and leading a cross-functional team and organizational build-out.
• Superior understanding of data analysis and field sales/contracting landscape to build impactful trends analysis
• Ability to identify shortcomings in systems, processes, or tools and drive effective solutions for process improvements.
• Ability to develop effective strategies and translate them into tactical activities to improve effectiveness to include actionable user tools
• Ability to collaborate in a complex, constantly evolving environment and within a matrixed organization
• Strong interdependent partnering skills; influence and consensus-building skills
• Strong Project management skills; Strong creative thinking, problem-solving skills
• Effective written/verbal communication and presentation skills with various levels of management
  
  

Preferred Industry Experience:

• Leadership Experience with Field Sales, Information Management/Information Technology, Contracting and/or Marketing organization.
• Superior understanding of data analysis and field sales/contracting landscape to build impactful trends analysis
  
  

Preferred Knowledge, Skills and Abilities:

• Understanding of planning, execution, and measurement of sales and contracting process
• Understanding of Business, Key Account Management Planning Process, and/or Deal Performance
• Understanding of agile methodologies and product development processes.
• Experience partnering with Marketing, Field Sales and Information Management/Information Technology organizations
  
  

The anticipated base pay range for this position is $77,000 - $124,200

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation's performance over a calendar/performance year. Bonuses are awarded at the Company's discretion on an individual basis.

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Johnson & Johnson values diversity and inclusion. We are committed to building diverse teams t hat reflect both the patients and the partners we support. We strive to create an inclusive work environment where our people feel at home and are given the space to realize their full potential. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com !

For more than 130 years, diversity, equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo, the values of DEI fuel our pursuit to create a healthier, more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the world's most pressing healthcare challenges.

We know that the success of our business - and our ability to deliver meaningful solutions - depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives, abilities and experiences are valued and our people can reach their potential.

At Johnson & Johnson, we all belong!

This job posting is anticipated to close on (1/31/2025). The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.