Client Relations Support Specialist

Summary:

The Client Intake Support Specialist plays a crucial role in providing an exceptional first impressions to potential clients, to ensure a smooth intake process. This is a phone-intensive position, that requires a a high degree of empathy, and concise communication. The person in this position will quickly grasp and explain complex information to potential new clients. You will be the primary point of contact for individuals seeking legal assistance, you will be responsible for answering website and telephone inquiries, and will assess the clients’ needs, and schedule initial meeting with our attorneys.

Responsibilities:

• High-Volume Phone Communication: Answer and return a high volume of inbound calls from potential clients, providing prompt, professional, and courteous assistance.
• Initial Client Assessment: Conduct thorough initial assessments of potential clients' legal needs, by gathering essential information to determine the appropriate course of action.
• Practice Area Knowledge: Develop and maintain a strong understanding of the firm's practice areas and legal terminology to effectively communicate the firm's capabilities to potential clients.
• Scheduling and Coordination: Schedule initial appointments for potential clients with the attorney, by using Clio Grow, to ensure accurate,and efficient appointment management.
• Data Entry and Record Keeping: Accurately enter and maintain client information in Clio Grow and Manage, ensuring data integrity and confidentiality.
• Client Relationship Management: Build rapport with potential clients, demonstrating empathy, compassion, and professionalism, to create a positive first impression.
• Problem Resolution: Address potential client inquiries to resolve issues promptly and effectively.
• Collaboration: Work closely with the intake team and attorneys to ensure a seamless client intake process.
• Adherence to Firm Policies: Follow all firm policies and procedures regarding client confidentiality and data security.
• Backing Up Front Desk Coordinator: Act as the primary backup to our Front Desk Coordinator greeting clients and managing incoming calls.

Required Skills and Abilities:

• Excellent verbal communication and interpersonal skills.
• Strong active listening skills and the ability to empathize with clients.
• Ability to handle a high volume of phone calls in a fast-paced environment.
• Strong organizational and time-management skills.
• Proficiency in data entry and record keeping.
• Ability to learn and understand complex information quickly.
• Professional and courteous demeanor.
• Ability to work well in a team environment.
• Reliability and punctuality.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Education:

• High school or equivalent (Required)

Experience:

• Customer acquisition: 2 years (Preferred)

Language:

• English (Required)

Location:

• Boise, ID 83702 (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Commute:

• Boise, ID 83702 (Preferred)

Work Location: In person

Salary : $20 - $24