What are the responsibilities and job description for the Client Relations Transportation Director position at Johnson, Mirmiran & Thompson?
Administration
Johnson, Mirmiran & Thompson is a dynamic, 100% employee-owned consulting firm of more than 2,300 professionals that provides a full range of multi-disciplined engineering, architecture, information technology, and related services to public agencies and private clients throughout the United States. JMT, is currently ranked #61 on Engineering News-Record's list of the Top 500 Design Firms.
JMT is seeking a Client Relations Transportation Director for any of our Texas locations. The successful leader will be responsible for developing, monitoring and maintaining client relationships that result in sustainable and profitable business; seeking, developing and securing new business opportunities, developing and implementing strategic business and tactical action plans and participating in related transportation marketing and business activities.
Enjoy a Robust Benefits Package
JMT offers outstanding opportunities for career and professional growth. We are 100% employee-owned (ESOP) and offer outstanding health care and other benefits, including:
- Affordable Medical, Dental & Vision Insurance
- Company paid Life and Disability Insurance
- Paid Time Off and Paid Holidays
- Paid Caregiver Leave Program
- Paid Travel Expenses
- 401K Retirement Plan (Traditional and Roth options)
- Employee Stock Ownership Plan (ESOP)
- Flexible Work Schedules
- Career Development, including Educational Reimbursement
- And more...Benefits | JMT
Essential Functions and Responsibilities
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Develop and maintain a strong and diverse business/industry network
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Develop relationships with new/existing clients to discover project and program information
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Conduct market research and gather information on potential markets, clients and projects
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Coordinate strategic growth plan with transportation practice leadership
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Develop, monitor and implement strategic business and action plans for potential markets, clients and projects
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Establish and grow market presence in area through marketing and business development
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Serve as a technical expertise resource to project managers and technical staff
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Monitor client performance trends/issues utilizing our client relationship management platform (CRM)
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Obtain feedback from clients to assess past JMT performance. Facilitate development of corrective action plans, as necessary
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Monitor select policy and industry conditions/trends and provide regular reports to Texas Regional and firm leadership
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Actively participate in / maintain leadership positions in client and industry organizations, conferences, and events. (e.g. ACEC, ASHE, SASHTO, WASHTO, TSPE, etc.)
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Serve as liaison to key national industry organizations (e.g. ACEC, ASHE, SASHTO, WASHTO, TSPE, etc.)
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Participate in training and development of future JMT leaders
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Support recruiting efforts of strategic hires
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Support risk management and red team review on large, strategic projects and pursuits
Nonessential Functions and Responsibilities
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Perform other related duties as assigned
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Ability to operate effectively in a fast-paced, high-production environment
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Capable of building successful team relationships with foundation of trust and respect, and maintaining positive coworker relationships
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Ability to motivate and inspire others
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Demonstrate organized practices
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Excellent written and verbal communication skills
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Self-starter with full ability to operate independently with substantial autonomy
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Bachelor's degree
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20 years of related experience
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Comprehensive knowledge of firm's practice areas, clients and competition with a focus on transportation planning and development.
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Demonstrated experience leading others
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Proficient in Microsoft Office Suite
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Knowledgeable of the RFP structure and proposal process
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Strong understanding of A/E industry terminology, business practices and delivery methods
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Experience working with local clients at the state, county, and major municipality level
Qualifications Preferred
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Professional Texas Registration
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Project management and/or business development experience
Working Conditions:
At JMT we value a healthy work/life balance and offer a flexible hybrid working schedule.
Work is performed within a general office environment. Work is generally sedentary in nature, but may require occasional standing and walking. Lighting and temperature are adequate and there are no hazardous or unpleasant conditions caused by noise, dust, etc. within the office environment.
JMT is an Equal Opportunity Employer M/F/Disability/Vet/Sexual Orientation/Gender Identity, and we are proud to be building an inclusive and diverse workforce.
