What are the responsibilities and job description for the Receptionist position at Johnson Nursery Corporation?

Job Description

Description : RECEPTIONIST

Title : Receptionist

FLSA Status : Non-Exempt (hourly)

Shift : 1st – potential hours between 8 am and 5 pm, dependent on workload

Reports to : Office Manager

Department : Office

Employment Status : full time

Supervisory Responsibilities : No

Date Created : Feb 2025

Summary

The individual will be responsible for learning and helping with answering phones, redirecting calls, responding to emails and social media messages, entering sales orders, helping walk-in customers, and more.

Qualification Requirements

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty. The requirements below represent the required knowledge, skill, and / or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Minimum Qualifications

Professional attitude and appearance.
Customer service attitude.
Must be organized and able to multi-task effectively.
Solid written and verbal communication skills.
Willingness to learn and work in any area needed.
Bilingual- able to speak English and Spanish (preferred).
Experience with Microsoft Office Suite.
Willingness to learn plant names and identification.
Successfully pass drug screening and MVR (motor vehicle report) check.
Must possess a valid driver’s license

Supervisory Responsibilities

None

Essential Functions

Receive visitors at the front desk by greeting, welcoming, and directing them appropriately.

Helping walk-in customers and coordinating walk-in customer orders with the order pick team.

Receiving payments for called-in orders.

Answering, screening, and forwarding incoming phone calls cheerfully and courteously.

Monitor and respond accordingly to incoming emails and social media messages.

Receive all packages and notify and / or distribute them to the appropriate department.

Input orders as support to the sales team.

Learn to use ET Grow software for order entry.

Receive incoming faxes and distribute them to appropriate individuals.

Other duties as assigned.

Physical Demands

Able to sit and work at a desk.

Able to hear and speak.

Vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Some filing is required. Must possess the ability to lift files, open and close filing cabinets, and bend or stand as necessary.

Work Environment

This position involves indoor work

Work at the reception desk with noise and interruptions by people and phone calls.

Travel

Local travel is required for errands.

Disclaimers : The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required for the position. All employees may have other duties assigned at any time.

Requirements :

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